Job Summary
Staffpower Group are currently recruiting for an Administrator to work for our client based in the Spennymoor area who specialise in manufacturing UPVC windows, doors, and garden rooms.
Candidates applying for this role must have experience working in a customer service role together with excellent proven administration skills preferably within a manufacturing environment. Experience working within the fenestration industry is highly desirable.
Outline of Role;
Dealing with general telephone enquiries and emails with retail and trade customers. Providing advice on products and quotations. Speaking with customers face to face that come to visit our showroom and giving any advice needed.
1. Dealing with incoming sales queries from retail trade and business to business customers by telephone, email and in person.
2. Communicating with customers regarding ongoing orders.
3. Processing and sending quotations.
4. Using our web chat function to help customers visiting our website.
5. Maintaining customer files and records/CRMs for all customer contact.
6. Processing of Credit Card and Cash payments from trade customers and members of the public.
7. Helping...