RECfinancial are currently exclusively for our client,an established FTSE 250 company as they look to recruit a Credit Administrator on an initial 6 month basis. This role has the potential of being extended or being made permanent.
This ongoing hybrid role is an opportunity to learn news skills within a finance role. Based just off the M69 in Coventry, your role will require you to be site based only day a week, with the rest being remote based. This allows anyone from Leicester, Rugby, Lutterworth or Coventry to commute with ease.
Role Purpose
This role will be set in a fast-paced environment, handling large volumes of tasks on a daily basis. Daily targets must be achieved in order for the team to deliver the operational support to the businessnetwork and our customers.
The individual will be expected to look for ways to continuously improve processes to increase efficiencies, both within the team and with specific issues at networklevel.
Key Responsibilities
1. Ensure all incoming phone calls are taken in a timely manner.
2. Dealing with telephone and email queries from customers in a timely and professional manner
3. Logging of all customer queries onto their account.
4. To ensure that all queries and disputes are dealt with appropriately, liaising with both branch and customer.
5. Take card payments over the telephone from customer...