Job Description
We are partnered with an innovative and design lead manufacturer of Games, Gifts and Puzzle
We are looking for a talented and motivated Key Account Manager to join the successful team. Based in Twickenham office, the ideal candidate will have a background in FMCG and a proven track record in building and developing buyer relationships and delivering bespoke product ranges. You will need to enjoy a fast-paced environment, bringing teams together to deliver commercial product ranges through collaborative working.
Skills and Experience:
– Proven experience in an account management role within consumer products, retail, or a product-led environment.
– Must have experience working with buyers at leading key accounts, ideally within the FMCG space.
– Experience with private label / bespoke sales.
– Strong commercial acumen with a track record of driving profitable growth.
– Confident managing complex accounts, long sales cycles, and cross-functional stakeholders.
– Highly organised with excellent attention to detail and critical path management skills.
– Strong communicator, comfortable leading meetings and influencing both internal and external partners.
– Proactive, solutions-focused, and comfortable making decisions in a fast-moving environment.
Key Account Management & Retention
– Build and maintain strong relationships with buyers, delivering outstanding service throughout the order lifecycle.
– Develop a deep understanding of customer needs, competitor activity, and market dynamics.
– Act as the main point of contact for allocated accounts, ensuring a proactive and solutions-led approach.
Commercial Performance & Profitability
– Own account profitability, negotiating costs internally and externally to meet agreed margin targets.
– Maintain a commercial mindset when assessing new opportunities, product ranges, and category expansion.
Sales Analysis & Forecasting
– Present seasonal performance reviews covering sales, pricing, and product performance.
– Use data and insight to inform future ranges and seasonal planning.
– Adjust forecasts throughout the season, contributing to monthly and quarterly sales reviews.
Customer Presentations & Meetings
– Lead customer meetings independently, confidently presenting brand positioning, product ranges, and USPs.
– Deliver compelling product presentations to maximise sales and strengthen long-term partnerships.
Project & Critical Path Management
– Act as the central link between sales, product development, design, logistics, and production teams.
– Own critical path management for accounts, ensuring key milestones and deadlines are met.
– Manage customer purchase orders, ensuring alignment with agreed pricing, quantities, timelines, and specifications.
– Oversee product sign-off at all stages, from concept through to production, ensuring quality and commercial viability.