Resource Planning Officer Manchester Permanent Salary £24,000 - £26,500 Hybrid Working - min 2 days per office per week You'll play a key part in helping AQA advance education by supporting teachers and students to reach their potential. The Resource Planning Officer role gives you the chance to use your planning skills to shape a smooth, positive experience for every customer who contacts us. You'll support smart, forward-thinking decisions by forecasting demand, planning capacity and ensuring the right people are in the right place at the right time. Your work helps advisers deliver a great customer experience and ensures learners of all abilities receive the support they need. Key Responsibilities In this role, you'll be responsible for: Creating accurate forecasts across multiple contact channels. Building and maintaining capacity plans and adviser schedules. Monitoring performance in real time and supporting improvements. What's in It for You This role gives you the chance to make a real impact every day. You'll benefit from: Work that directly improves customer experience. Opportunities to grow your planning and analytical skills. Join a supportive, values-driven organisation, a charity where every colleague is passionate about education and supporting teachers and learners. Flexible working arrangements to support work-life balance - 2 days per week in the office whilst being reflective of business need, a 35 hour working week, 25 days annual leave with additional closure in December A collaborative, inclusive culture that values your ideas - the opportunity to join lots of network groups (LGBTQ, neurodiversity, disAbility, empowering women, wellbeing, ethnic diversity, parents and carers and more) Wellbeing programmes including private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone-regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background-is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences. What We Are Looking For You'll thrive here if you enjoy solving problems, working with data and supporting colleagues. We're looking for: Experience in resource planning or workforce management Strong analytical and communication skills Confidence using Excel and workforce management tools Ability to adapt in a fast-paced environment A proactive approach and good attention to detail. Application Process To apply, please submit your CV and cover letter. Applications close on Sunday 1 March Interviews will take place in the Manchester office so that you can see where you will be working in the week beginning 9 March 2026 All applications will receive a written response CRE23