As a Revenues Officer within the Revenues & Benefits Team, you will undertake a range of duties in relation to maximising collection and establishing liability for council tax and non-domestic rates, including deciding new and amended liabilities, discounts and exemptions, write offs and refunds, including managing domestic and commercial property inspections and reviews, assisting with billing, recovery and enforcement of outstanding debts and recovery processes and contribute to reconciliation of financial controls. You will need to put our Customers at the heart of everything that you do, and provide advice and assistance to customers in person, by telephone or other communication channels. You will also be responsible for the investigation and resolution of exceptions identified through the Capita system. You will be required to develop and maintain accurate and up to date records, and be fully proficient in the use of Microsoft Office software and Excel, and take responsibility for all aspects of administrative support for the service. This role provides a real opportunity to play a pivotal role in the Revenues and Benefits Service, with the scope to contribute towards the implementation and delivery of the future transformation of the service. Who we are looking for… What we are looking for in a Revenues Officer? Experience and knowledge within a Revenues, Benefits of Financial environment Well-developed ICT skills A proven ability to organise and prioritise workload High levels of accuracy A proven analytical and innovative approach, with a strong ability to problem solve A great communicator and collaborator A team player Amazing Customer Service skills with the ability to act in a tactful, diplomatic manner and remain calm and professional in all situations What can we offer you! Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk) Would you like to find out more? For further information about this role, such as responsibilities and essential criteria please view the below attachments: Post Specification Role Profile If you have any queries about this role or would like an informal chat about this opportunity, then please contact Mrs Allison McCullock on 0300 373 3300. To apply please click the Apply Now link below.