Regional Loss Prevention Manager – 54 George Street, Richmond, TW91HJ United Kingdom
Role Summary
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward‑thinking approach to in‑store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
What You’ll Be Doing
Leadership and Team Management
* Recruit, hire and promote continuously to build a strong internal bench, maintain a network of great candidates, hire exceptional people and create personalized development paths.
* Develop & train: use creative strategies to build training plans that develop skills and expertise, teaching team members through timely and specific feedback to create a culture of problem solvers.
* Inspire & motivate: inspire teams through shared fate, creativity, empathy and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
Brand Experience
* Customer engagement: focus on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere.
* Retail experience: elevate every aspect of the brick‑and‑mortar experience as the brand experience and Omni‑channel capabilities expand; translate good ideas into testable, actionable concepts.
* Digital experience: leverage localized digital marketing efforts to engage the customer in new ways that drive brick‑and‑mortar brand awareness through local social media accounts, in‑store pickup and digital‑first merchandising opportunities.
* Community & culture: connect with the local community through in‑store events to drive brand awareness, community culture and customer engagement with the retail space and products.
Visual and Business Operations
* Analyze the business: analyze sales and product data to identify and interpret business opportunities for the store, customer and market.
* Inspire independent thinking: effectively delegate and guide teams while allowing creativity to succeed through strategic, business‑impacting decisions.
* Change & innovation: take a forward‑thinking approach to in‑store creative marketing, merchandising, activations, customer experience and team leadership support that drives sales and engages the customer.
* Manage operational & visual execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.
Communication and Relationships
* Communicate & build relationships: foster a culture of strong communication and teamwork to balance operational and visual priorities and facilitate problem solving.
* Leadership & feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business‑impacting decisions.
* Knowledge and information dissemination: develop thinkers, not followers, by disseminating knowledge, fostering a culture of peers teaching peers, and enabling easy access to information to teach analysis and innovation.
What You’ll Need
* Strong people management and leadership skills.
* Strong business acumen and ability to achieve visual and operational excellence.
* Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results.
* Exceptional critical thinking skills and a passion for continually evolving and innovating.
* Strong merchant skills and a history of delivering financial results.
* Well‑rounded leader with a proven record of hiring and developing creative and operational talent.
* Experienced in coaching, counseling and conflict resolution.
Key Partners
* District + Regional Team
* Store Operations
* Brand Experience Team
* Regional Loss Prevention Manager
* Inventory Control
* Sales Audit
* Facilities
Special Requirements
* Ability to regularly work nights and weekends.
* Occasional travel.
The Perks
Work Life Balance
* ‘Life Leave’ – one day a year to take time off for big events in life, in addition to your annual leave entitlement.
Wellbeing
* Employee Assistance program to support mental, physical and financial health.
* Discount on external gym memberships.
* Private medical insurance for eligible employees.
Employee Discounts
* Up to 40% employee discount at all URBN Brands.
Travel
* Season ticket loan for eligible employees.
* Cycle to work scheme for eligible employees.
Continued Development
* We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all our employment decisions on merit, job requirements and business needs.
#J-18808-Ljbffr