Overview
Senior Personal Banker at NatWest, Hounslow, United Kingdom. This role involves proactively supporting customers through our digital channels and helping with more complex financial needs such as home buying and protection. Based in the United Kingdom.
What you’ll do
* You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
* With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
* We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme
* This job does not meet Skilled Worker visa sponsorship requirements
The skills you’ll need
* Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
* The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
* The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
* Excellent communication and interpersonal skills with a genuine interest in building relationships
* Excellent planning and organisational skills
How we’ll reward you
* A competitive salary starting at £26,350, pro rata for the hours you work
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
* A generous holiday entitlement of 36 days, pro rata for hours worked
* A monthly contribution to your retirement fund
Your working pattern
You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between 8am and 8pm and will include some bank holidays.
Your learning journey
Your training programme will provide you with a range of new skills, ongoing coaching and support, and study towards a recognised external qualification that opens further career opportunities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Finance and Sales
Industries
* Banking
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