Diagnostic Technician Citygate SEAT and Cupra, Twickenham OTE of £60,000, but uncapped earning potential Permanent Diagnostic Technician Role overview We are seeking an Accredited Diagnostic Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Diagnostic Technician you will also provide guidance and coaching to less experienced team members. Your key responsibilities as a Diagnostic Technician will be: Complete scheduled vehicle servicing in line with manufacturer guidelines Undertake diagnostic activities to identify causes and solutions for customer vehicle issues Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers Liaise directly with customers and service advisors, providing outstanding customer service Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements Participate in ongoing training and development to ensure product and service knowledge is up to date Contribute to local and companywide process improvements and innovations Mentor and provide guidance to apprentice technicians, where applicable Whats in it for you as a Diagnostic Technician? With our benefits there is something good for everyone. Were a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. Thats why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Access to The Volkswagen National Learning Centre for specific roles Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme About You As a Diagnostic Technician, you will ideally have the following skills and attributes: You will be a Level 3 qualified vehicle technician ideally with VAG group background To be considered for Sponsorship, you must hold a VAG Diagnostic Technician Accreditation Excellent problem-solving skills and strong attention to detail A strong customer service focus with the ability to communicate technical information to a non-technical audience Outstanding organisation and time management skills with the ability to work to deadlines Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities.