Job Description**
Our local government clients in Thamesmead, Greater London, are seeking a Technical Administration Officer to provide technical clerical, administrative, and IT support for the housing asset management service. This role is essential for facilitating effective service delivery to residents and corporate clients.
**Responsibilities**
- Perform a variety of general office administrative support tasks, including maintaining and managing diaries, preparing agendas, arranging meetings, and taking accurate, technical minutes as directed.
- Collate relevant documentation, ensure timely production and distribution, and follow up on actions where necessary.
**Qualifications – Essential**
- GCSE (or equivalent) in English Language and Mathematics.
- NVQ Level 4 qualification or equivalent experience.
- Advanced skills in Microsoft Office, including Word, Excel, Outlook, Social Media, and CRM systems.
**Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: **
- Experience in collecting technical data and performance indicators, ensuring records are accurate and up-to-date.
- Recent experience in accurately inputting, interrogating, updating, and monitoring data for administrative and IT systems.
- Ability to handle technical service inquiries from the public, contractors, consultants, other departments, external bodies, and stakeholders, ensuring the right information is forwarded to the relevant officer when necessary.
- Experience in recording complaints, closely monitoring them, and taking action to ensure the service meets response criteria.
- Familiarity with the preparation and administration of all aspects of tender documentation, including packaging, sending, and receiving tenders in accordance with established orders and procedures.
- Experience in recording and managing the receipt and issuance of keys and fobs, ordering keys as needed, and assisting with property access.
- Ability to actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other team members as required.
- Commitment to customer care and excellent service delivery.
- Carry out all duties with consideration for health and safety regulations and legislation, equal opportunities, customer care policies, and the new technology agreement.
- Willingness to undertake additional work related to the level and nature of the post holder's responsibilities to ensure the continued efficient operation of the service.
**Compliance Requirements**
- 3 Years of References
- Willingness to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process.
Diamond Blaque Group, a leading public-sector provider, is acting as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace