Senior Administrator – NHS – Springfield Surgery
Job Summary
We are seeking an enthusiastic and highly organised Medical Administrator to join our friendly team. There is always biscuits, cake and fruit! This role is perfect for someone with excellent communication skills, a patient‑focused approach, and the ability to multitask effectively in a busy healthcare environment.
As the first point of contact for patients, visitors, and healthcare professionals, you will play a vital role in ensuring the smooth and efficient running of our front desk.
Responsibilities
* Manage busy patient‑facing services, handling a high volume of patient and healthcare enquiries efficiently and professionally.
* Process incoming correspondence from hospitals, community services, and other healthcare providers, ensuring patient records are accurate and up to date.
* Schedule and coordinate appointments, maintaining smooth patient flow and balancing multiple priorities.
* Respond to patient queries with clarity, accuracy and empathy, signposting to appropriate services when necessary.
* Handle administrative tasks including prescription requests, referrals and documentation while maintaining strict confidentiality and data protection standards.
* Demonstrate effective problem‑solving skills, remaining calm and professional when managing urgent or challenging situations.
* Collaborate with colleagues and clinicians to support the efficient running of the practice and ensure high‑quality patient care.
Qualifications
* Proven experience in a reception or administrative role, preferably within a healthcare setting.
* Ability to quickly learn, retain and share complex information related to medical services and procedures.
* Exceptional telephone and face‑to‑face communication skills, with a professional and empathetic approach.
* Strong IT proficiency, including the ability to adapt to new systems and software.
* Excellent organisational skills with strong attention to detail and accuracy.
* Ability to multitask effectively under pressure while maintaining a high standard of service.
* Disclosure and Barring Service Check.
* Compliance with the Rehabilitation of Offenders Act (Exceptions Order) 1975, which may necessitate a Disclosure submission.
Employment Details
Contract: Permanent (Part‑time – 3 working days per week)
Working pattern: Flexible working
Salary: Depending on experience
Reference number: A3047‑25‑0007
Location(s): Springfield, Elstead, Godalming, GU8 6EG
Date posted: 10 December 2025
Employer’s website: https://www.springfieldelstead.nhs.uk/
#J-18808-Ljbffr