Claims Handler
Concept Claim Solutions – Office-based role
Full-time | Permanent 8.00am to 5.00pm
Concept Claim Solutions is a well-established and growing national property claims management business working with insurers, policyholders and our network of franchise partners across the UK. We manage property damage insurance claims from first notification through to completion of repairs, helping customers through what is often a stressful time.
Due to continued growth, we are looking for a Claims Handler to join our Head Office team.
This is an ideal role for someone organised, proactive and confident on the phone who enjoys coordinating people, solving problems and keeping cases moving.
The Role
You will be a central point of contact within the business, coordinating claims between customers, insurers, referral partners and our nationwide franchise network. The role combines administration, customer service and case management.
Your day-to-day responsibilities will include:
Claims Handling & Job Coordination
* Booking new jobs and allocating them to the appropriate franchise partners or contractors
* Progressing claims in line with company procedures
* Monitoring claim timelines and ensuring work is moving forward
* Coordinating Head Office contractor jobs and scheduling works
Customer & Partner Communication
* Handling inbound calls and emails from customers, insurers and partners
* Providing professional updates and resolving queries
* Liaising with franchisees regarding claim requirements and updates
Administration & Invoicing
* Supporting franchisee invoicing and checking documentation for accuracy
* Maintaining clear and accurate claim records
* Recording all communications and updates
CRM & Partner Setup
* Setting up new referral partners on our CRM system (SugarCRM)
* Creating insurer and loss adjuster records to support reporting and claims processing
What We're Looking For
We are not necessarily looking for someone with insurance experience — full training will be provided — but you must be organised, professional and comfortable handling multiple cases at once.
Essential skills:
* Strong organisation and attention to detail
* Excellent telephone manner and written communication
* Ability to prioritise and manage a busy workload
* Confident using computer systems and databases
* Professional and customer-focused attitude
Desirable (but not essential):
* Claims handling, insurance, scheduling or service coordination experience
* Experience using a CRM system
* Experience in property, construction or repair services administration
About You
You will suit this role if you:
* Like keeping things organised and on track
* Enjoy speaking with people and solving problems
* Are calm under pressure
* Take ownership of tasks rather than waiting to be asked
* Want to be part of a supportive team in a growing business
What We Offer
* A salary of £27,000 PA
* Discretionary performance-based bonus
* Full training and ongoing support
* A stable, established company with long-term opportunities
* Friendly team environment
* Varied and interesting workload
* Opportunity to develop within the business
We are an equal opportunities employer.
Please send your CV to
Job Type: Full-time
Pay: £27,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
Work Location: In person