Service Desk Application Support Analyst
An excellent opportunity to join a progressive technology organisation providing specialist software solutions for the social housing sector. Youll work on a busy helpdesk, supporting web-based business applications and developing your technical skills.
If youve also worked in the following roles, wed also like to hear from you: IT Support Engineer, Systems Analyst, Helpdesk Analyst, Technical Support Specialist, Service Desk Technician.
PLEASE NOTE: Although you will be supporting a bespoke software application on a busy helpdesk, this is NOT a traditional IT Support role. You may touch on other Windows / Microsoft and Networking technologies, but your primary role will involve supporting the companys bespoke Housing Management Software Application.
SALARY: Competitive + Benefits
LOCATION: Welwyn Garden City, Hertfordshire (AL7) 100% Office Based
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Service Desk Application Support Analyst to join a friendly and experienced team providing first-class support to software users across the UK and Ireland.
As a Service Desk Application Support Analyst youll help customers with a wide range of technical queries, ensuring business-critical systems run smoothly while maintaining excellent customer service standards.
The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. Youll be working within a fast-paced technology environment where no two days are the same.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Application Support include:
Providing Technical Support: Responding to customer enquiries via helpdesk systems and telephone
Troubleshooting Issues: Diagnosing and resolving application and system faults
Monitoring Performance: Ensuring high availability and reliability of supported applications
Updating Documentation: Maintaining accurate records of support activities and resolutions
Supporting Upgrades: Assisting in migration from legacy to web-based applications
Collaborating With Teams: Working closely with developers and analysts to escalate and resolve complex issues
Delivering Excellent Service: Ensuring all support interactions meet high standards of professionalism and communication
Learning New Systems: Keeping up to date with product developments, updates, and new modules
CANDIDATE REQUIREMENTS
ESSENTIAL
Proven experience of supporting complex business or software applications
High level of computer literacy with a logical and analytical mindset
Strong communication and interpersonal skills
Dynamic and energetic approach to problem solving
Ability to work effectively under pressure
DESIRABLE
Experience in a senior or leadership support role
Knowledge of MS Windows and Linux operating systems
Understanding of networking and TCP/IP fundamentals
Familiarity with Exchange or similar email systems
Exposure to financial or accounting software systems
BENEFITS
Competitive salary with performance-related bonus scheme
20 days annual leave rising to 25 days after 2 years of service (plus bank holidays)
Group Life Insurance (after first year)
Ongoing training and professional development opportunities
Supportive and inclusive team environment
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13975
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