**This role will require working between 8:00 am - 6:30 pm, Monday to Friday.**
The purpose of this role is to ensure the smooth operation of the reception area of the Practice, providing a high level of service to patients, doctors, nurses, and other team members.
Main duties of the job
* Telephone Duties
* Reception Duties
* Filing
* Dealing with prescription orders and completion
* General office duties
* Administration (dependent on experience)
About us
In 2019, our three practices—Gosford Green Surgery, Holyhead Surgery, and Stoney Stanton Medical Practice—merged to form Godiva Group Practice. We share a commitment to high-quality, patient-centered care, supported by a dedicated team. Recently, we expanded with a fourth site in the CV2 area of Coventry. Patients can attend any of our four sites located in CV1, CV2, and CV6 areas of Coventry.
Job description
Job responsibilities
Duties and Responsibilities
* Making appointments
* Taking requests for prescriptions
* Providing results
* Booking ambulance transport
* Handling home visit requests
* Managing general enquiries and complaints
* Contacting other providers
* Registering new patients and temporary residents
* Greeting and directing patients and visitors
* Distributing prescriptions and handling related queries
* Ensuring outstanding queries are addressed and handed over to the next shift
* Responding to the needs of doctors and nurses during surgery
* Collecting payments for non-NHS services
* Performing general housekeeping (e.g., tidying reception and waiting areas)
* Making refreshments for staff and participating in cleaning duties
* Cleaning and replenishing GP surgery rooms
* Processing referrals and GDPR requests
* Inputting and extracting information from the practice's computer system
* Observing health and safety guidelines
* Other duties as necessary, dependent on experience
Person Specification
Qualifications
* To be discussed
Experience
* Office experience essential
Disclosure and Barring Service Check
This position requires a DBS check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Employer details
Employer name: Godiva Group Practice
Address: 475 Stoney Stanton Road, Coventry, CV6 5EA
Website: https://www.godivagrouppractice.nhs.uk/
#J-18808-Ljbffr