Job Title: CRM Technical Analyst
Salary: £49,000 – £65,500
Location: Cambridge, (At least 1-2 days per week in the office)
Contract: Permanent Hybrid, Full-time (35 hours per week)
We're looking for a
CRM Technical Analyst
to join our Customer Solutions team and help shape the future of our CRM capabilities. This is a strategic, hands-on role where you'll work closely with stakeholders across sales, marketing, and technology to deliver scalable, user-focused solutions using platforms like Salesforce Sales Cloud and HubSpot. You'll lead requirements discovery, support product roadmap development, and translate business needs into actionable technical outcomes. If you're passionate about driving CRM innovation, collaborating across teams, and delivering meaningful customer engagement experiences, we'd love to hear from you. This is a great opportunity to make a real impact in a fast-moving, agile environment.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About The Role
The purpose of this role is to drive the strategic and operational delivery of CRM capabilities across Customer Solutions, acting as a bridge between business needs and technical execution. You'll play a hands-on role in shaping CRM product roadmaps, leading requirements discovery, and enabling scalable, user-focused solutions that support sales, marketing, and customer engagement strategies.
This role is critical in ensuring our CRM platforms deliver measurable value, supporting seamless customer journeys and enabling data-driven decision-making. By embedding best practices in analysis, product ownership, and agile delivery, you'll help evolve our CRM ecosystem to be robust, integrated, and future ready.
As a core member of our CRM team, you will:
* Lead requirements discovery and refinement across business and technology teams, translating needs into actionable Jira stories, process mapping and technical documentation.
* Shape and support CRM product roadmaps, aligning with strategic goals and stakeholder priorities.
* Facilitate workshops and cross-functional collaboration to ensure clarity, alignment, and momentum across delivery streams.
* Champion the adoption of CRM tools and services, promoting best practices and continuous improvement.
* Maintain deep expertise in Salesforce Sales Cloud and related Sales and Marketing platforms, applying certifications and experience to guide solution design.
* Drive process modelling and analysis to inform decision-making and optimise CRM feature adoption.
* Collaborate with internal stakeholders, external partners, and development teams to ensure smooth delivery and maximum value from CRM investments.
* Stay engaged with CRM and marketing technology trends, identifying opportunities for innovation and efficiency.
About You
We're on the lookout for an enthusiastic and driven individual with a vast range of experience in CRM related projects and someone who is passionate about the work they are involved in.
You'll bring:
* Confidence in leading requirements capture and investigation
* The ability to drive and facilitate team and stakeholder meetings at all levels to ensure the correct direction for the work undertaken
* Ownership of requirements refinement and translation with both technical and business stakeholders
* Critical thinking applied to data and information analysis
* Key co-ordination skills to align cross-functional workstreams where suitable
* A keen eye for detail and strong communication skills to help translate technical requirements for all area of the organiastion
* Initiative under pressure and takes a proactive approach to uncovering and clarifying information
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards And Benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 x annual salary
* Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being October 9th. Interviews are scheduled to take place on October 20th.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.