Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
Montcalm Royal London House is looking for a skilled and ambitious
Duty Manager to join our team. Help to shape the Montcalm Collection’s next
chapter and showcase your skills. Become a trusted ambassador for one of our
hotels and take advantage of the opportunity to move between properties,
achieving the service and product delivery standards for the department with a
high degree of customer care and service.
Key Responsibilities
·
Ensure the smooth daily
operation of the Hotel.
·
Guarantee optimum guest
relations concurrent with managing and supervising departmental managers and
staff members.
·
Ensuring security and monitoring
of the hotel.
·
Be able to communicate on all
levels.
·
Attend necessary meetings and
conduct meetings with the team.
·
Checking on standards of
services, and cleanliness, greeting and assisting in the check in of guests and
escorting VIP guest to the room.
·
To constantly strive to please
all guests that he may come into contact with.
·
Being responsible that employees
project professionalism and are well trained and provide friendly and efficient
service.
·
Ensure that corporate,
divisional and departmental policies and procedures are adhered to at all
levels.
·
Duty Manager liaise closely with
other departments and emphasizes on excellent inter-departmental relations
considering other departmental procedures and policies.
·
Delegate authority and
responsibilities to direct subordinates without relinquish ultimate
responsibility for the operation.
Essential Qualifications
·
Knowledge of Opera
·
Experience in managing a team at
a supervisory or managerial level
·
Previous experience in a 5*
environment preferred
·
Knowledge of using Fourth and
Harri preferred
·
Have a flexible schedule and
skill to manage multiple tasks and prioritise.
·
Understand how to manage a team
and appreciate diversity of colleagues and guests.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives each
individual brings, regardless of gender, ethnicity, age, disability, or
background. Our culture thrives on mutual respect, and we are dedicated to
providing a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this particular role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.