Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
WHY JOIN MONTCALM COLLECTION
·
Competitive salary that reflects your
talent, contribution, and potential.
·
Generous holiday allowance, starting at
28 days (including bank holidays) and increasing with service—supporting your
life beyond work.
·
Paid birthday leave, so you can celebrate
your special day your way.
·
We celebrate life’s milestones with you,
offering generous gifts and financial support for special occasions such as
weddings and the arrival of a new baby.
·
Comprehensive wellbeing support,
including free access to our Employee Assistance Programme provided by
Hospitality Action, offering confidential support, wellbeing resources, and
free legal advice.
·
Tailored wellbeing experiences, from yoga
sessions and life coaching to wellbeing workshops designed to support both mind
and body.
·
Cashback healthcare plan, covering
dental, optical, physiotherapy, and alternative treatments—helping you stay at
your best.
·
Cycle to Work scheme, supporting a
healthier and more sustainable lifestyle.
·
Preferential gym membership rates,
helping you maintain your health and vitality.
·
Continuous learning and development
opportunities, from hands-on training to leadership
masterclasses—empowering your career growth.
·
Paid volunteering day, giving you the
opportunity to support a charity close to your heart.
·
Employee referral programme, rewarding
you for bringing great talent into our teams.
·
Complimentary meals on duty in our team
restaurant.
·
Exclusive room rate discounts across the
Montcalm Collection.
·
International hotel discounts through
Marriott Bonvoy, giving you access to exceptional global experiences.
·
City-wide discounts and perks, with
savings across retail, entertainment, essential services, fashion, and more.
·
Recognition programmes, including
vouchers and curated rewards that celebrate excellence and individuality.
·
Elegant annual celebrations and social events,
bringing our teams together to connect and celebrate in style.
Overview
The
Duty Manager plays a key supervisory role in ensuring smooth day-to-day hotel
operations across all departments, particularly during evenings, weekends, and
peak periods. Acting as the senior manager on duty in the absence of senior
leadership, this role is responsible for maintaining service excellence,
handling guest concerns with discretion, and supporting colleagues to deliver
seamless and personalized guest experiences.
The Duty Manager ensures that brand standards are
upheld, operational issues are resolved promptly, and the highest levels of
guest satisfaction are achieved in line with Montcalm Collection’s commitment
to luxury hospitality.
Responsibilities
·
Act as the senior decision-maker during
assigned shifts in the absence of senior managers.
·
Supervise front office and guest services
staff, ensuring performance aligns with luxury service standards.
·
Carry out daily inspections of public areas,
back-of-house spaces, and guest facilities.
·
Handle guest complaints with empathy and
efficiency, ensuring follow-up actions are completed.
·
Support and liaise with Housekeeping, F&B,
and Engineering teams to resolve operational issues.
·
Ensure accurate and timely completion of daily
reports, shift handovers, and logbooks.
·
Oversee cash handling procedures and ensure
compliance with financial policies.
·
Maintain visibility in the lobby and other
guest-facing areas during busy periods.
·
Ensure health & safety, fire, and security
procedures are followed by all staff on duty.
·
Train, coach, and mentor team members to uphold
Montcalm Collection service standards.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
Skills and Qualifications
·
Previous experience in a supervisory or duty
management role within a luxury hotel environment.
·
Strong knowledge of hotel operations and guest
service standards.
·
Proficiency in hotel management systems (e.g.,
Opera PMS, POS).
·
Additional training in health & safety,
fire safety, or first aid is an advantage.
·
Fluency in English required; additional
languages preferred.
Working Conditions
·
Flexible schedule including evenings, weekends,
and public holidays.
·
Active role requiring visibility across
guest-facing and operational areas.
·
Periods of standing, walking, and light manual
handling.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.