Housing Support Worker Nights – St Mary’s Here at North Wales Housing, we make a difference to people’s lives every day. If you’re committed to helping us achieve this, we’ll make sure we make a positive difference to your life too. Let’s work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness. As a Gold Standard Investors in People employer, we’re committed to providing an environment where our people can thrive and be proud of where they work, in a culture enabling them to fulfil their potential and feel valued for their contribution. The Role – Housing Support Worker Our St Mary’s Hostel in Bangor is a self-referral hostel providing support and accommodation to 13 homeless people, creating support plans based on individual needs whilst helping them to find somewhere more permanent to live. You will be committed to putting the customer at the heart of everything you do by contributing towards the delivery of a person-centred trauma informed support in a 24-hr homeless hostel. This will involve: Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services Assisting with claims for housing and associated benefits to support residents’ financial stability Organising and managing a range of engaging activities to promote social inclusion Playing a hands-on role in responding to incidents, completing room checks and ensuring properties are maintained Maintaining accurate service user records and files Performing regular security and fire safety checks The Package Permanent contract Salary of £23,609 per annum (pro-rata) 24 hours per week (Friday and Saturday Night) Minimum of 25 days annual leave plus bank holidays (pro-rata) Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. Further studies support and career development opportunities Annual leave and cycle to work scheme Employee health assistance scheme Enhanced maternity and paternity pay Generous contributory pension scheme Our Requirements – Housing Support Worker Either have the ability to hold at least basic conversations in Welsh (although you may struggle to keep up fully) or be currently learning / willing to learn Welsh Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) for individuals suffering or recovering from mental illness. Experience of supporting people to make benefit claims. Good verbal and written communication skills Hard working, with a positive ‘can do attitude’. At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook Although not essential, experience of general housing management gained in either public or private sector, as well as experience providing engagement / social inclusion activities would be desirable. Candidates must hold a valid UK driving licence and have a vehicle available for work purposes. At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an Enhanced DBS disclosure to be undertaken by our organisation. North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.