Insurance Account Handler Apprenticeship 2026
Location: Manchester
Our Retail division is spread across the UK and Ireland and focuses on small‑medium size enterprises (SMEs), individual clients and private high‑net‑worth clients, providing them with tailored insurance solutions that meet their unique needs. Whatever the question, the concern, or the risk, we can get the right experts in a room and find the right answer.
We support various sizes and types of businesses from local tradespeople such as a self‑employed plumber to well‑established large businesses. Our team provide expert guidance on all aspects of commercial insurance helping a wide range of sectors from hospitality and leisure, manufacturing, construction, retail, technology, real estate, rail, motor trade, haulage to professional and financial services.
If you are curious about stepping into the world of insurance and managing clients, this could be a perfect first step in your career.
What is the role?
This is a one‑year apprenticeship programme where you’ll start your career as an Account Handler, learning how to support clients and understand the world of insurance from the ground up. You’ll gain hands‑on experience working with our expert teams, helping clients with their insurance needs, and learning how businesses protect themselves against different risks. One day a week will be dedicated to studying towards a Level 3 qualification, all while earning a salary and gaining valuable real‑world experience.
What you’ll do
* Gain a nationally recognised Level 3 qualification and spend one day a week studying with your dedicated trainer.
* Take part in a year‑long structured development programme designed to help you build the skills and confidence needed to thrive in your role.
* Learn the foundations of insurance through hands‑on learning and structured apprenticeship training.
* Enhance your understanding of client needs by supporting the management of existing insurance policies.
* Strengthen your written communication by drafting professional email correspondence for clients.
* Build your verbal communication skills by learning how to manage telephone calls from clients and insurers, assisting with their queries and offering helpful advice.
What we’re looking for
* No experience in insurance is required; we’ll teach you everything you need to know!
* Final‑year sixth‑form/college students or recent college leavers.
* GCSE English and Maths at Grade C or 4.
* Confident communicators who are comfortable speaking on the phone with people at all levels.
* Tenacious and resilient individuals who thrive on challenges.
* Individuals who are driven to learn and develop their careers in insurance.
* Intellectually curious individuals who want to learn and grow.
* Strong interpersonal and relationship‑management skills.
* Strong written communication skills and attention to detail.
Application process
* Online application form – no CV required. Please upload a blank document on the application form.
* Online gamified assessment – games will help us understand your natural strengths and how you approach different situations. There are no right or wrong answers.
* Pre‑recorded video interview – record your answers to a few questions using your phone or laptop, giving you the chance to tell us more about yourself in your own time in a relaxed setting.
* Assessment centre – final stage is an in‑person assessment day at one of our offices close to you. You’ll take part in some fun group activities and meet our team in a relaxed setting. This day is all about getting to know you better and for you to see what it’s like to be part of Howden and experience our culture. We’ll cover all your travel costs for this day!
At Howden, we are committed to developing and maintaining a culture of equality and diversity in the workplace and welcome applications from all backgrounds.
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