Support Worker - Dungannon Location - Castlehill - 2 Castlehill, Drumcoo, Dungannon, BT70 1JP Salary: £23,291.82 Contract: Permanent Hours: 35 per week - rota based including evening, weekends and nights Castlehill is a supported temporary Accommodation service, based in Dungannon, with 22 self-catering apartments, including 6 apartments that are suitable for couples. The service also offers a range of communal areas that residents can access. The service offers 24/7 support, for homeless people aged 18 and over. The professionally trained team work to low threshold and harm reduction principles, meaning they support people in a flexible way that they can manage and offering them every assistance to plan and make more positive choices for their future. Your new role You will be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives. To support the effective day to day running of the service. You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively. You will support key workers to deliver bespoke personalised support plans to clients, including the delivery of activities. Scope of Responsibility To be a member of a multi-disciplined team using holistic approaches to support Depaul service users.€ Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.€ To support the effective day to day running of the service. You will undertake daily reception and building management tasks, support service users in their transition into the service, to use the service effectively. You will support the Case Workers to deliver bespoke personalised support plans to clients, including the delivery of activities. Key Areas of Responsibility Service user focus To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space. Ensuring service users records are being maintained To provide colleagues with timely and accurate communication relating to service users. Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others Health & Safety To ensure that Health and Safety standards are met within the service in accordance with Depauls Health and Safety policy and procedures. Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy To identify building defects in line with organisational health and safety standards To ensure that Health and Safety standards are met within the project in accordance with Depauls Health and Safety policy and the services risk assessments. Administration & Record Keeping Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service Users files, OTIS, Incident and Accident Reporting etc. To remain vigilant to IT and cyber risks and comply at all times with Depauls IT Security policies. Other Duties To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos. The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time. Person Requirements Qualifications 3 GCSEs A-C to include Maths and English or equivalent Experience 1 year paid relevant work experience or 2 years relevant volunteering experience Skills Good working knowledge of risk assessment and risk management processes Good IT skills, including working knowledge of using IT systems to record client information Good written and verbal communication skills. The ability to compile and present accurate written and electronic reports Knowledge Have an understanding of homelessness and the issues that can lead to homelessness Have an understanding of what supports can be offered in homeless services to promote positive futures Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness Understand the importance for Health and Safety standards in the delivery of services on a day to day basis. Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies Knowledge and willingness to work within the guidelines of Depaul vision mission and values. Circumstances Ability to work on a rota basis (7-day week mornings, evenings, weekends and nights). Access NI This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate. NISCC This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period. Employee Benefits Enhanced Annual Leave 35 days per year, increasing as your length of service increases Paid Sick Leave Company maternity & paternity pay Contributory Pension scheme Health Cash Back & Rewards Plan Christmas Savers club Bluelight discount card Plus, many opportunities to learn and develop within the organisation Closing date for applications: 3rd July 2025 Dependent on the number of applications, we may contact applicants before the closing date. Please check your spam/junk folders.