About Us:
We are a friendly and forward-thinking GP surgery committed to delivering high-quality patient care. Serving a diverse community, we pride ourselves on our supportive team environment and dedication to continuous improvement.
Role Overview:
We are seeking a professional, compassionate, and organised Medical Receptionist/Administrator to join our team.
Working hours:
12:00 - 18:30 | Mon - Wed
Key Responsibilities:
* Greet patients and visitors in a courteous and professional manner
* Answer telephone calls, manage queries, and direct calls appropriately
* Book, amend, and cancel appointments using our clinical system (EMIS WEB)
* Process patient registrations and update records accurately
* Handle prescription requests and liaise with clinicians
* Scan, file, and manage incoming correspondence
* Maintain confidentiality and adhere to GDPR regulations
* Support clinicians with administrative tasks including medical reports and referrals
* Monitor stock levels and assist with general office duties
Person Specification:
* Previous experience in a receptionist or administrative role
* Excellent communication and customer service skills
* Strong IT skills and familiarity with clinical systems (EMIS/SystmOne desirable)
* Ability to multitask and remain calm under pressure
· A caring and professional attitude
* Understanding of patient confidentiality and data protection
* Flexible, reliable, and a team player
Benefits:
* NHS Pension Scheme
* Supportive team and induction training
* Opportunities for professional development
* Staff wellness initiatives
* Casual dress (Friday's)
How to Apply:
Please send your CV to
Job Types: Full-time, Part-time
Pay: From £12.21 per hour
Benefits:
* Additional leave
* Casual dress
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
Experience:
* Medical receptionist/administerial : 1 year (required)
Work Location: In person