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Company Description
The Stark Group is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. Stark helps businesses understand and manage their electricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. We are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do.
Position
The purpose of this role is to be part of the team responsible for tracking our energy meters. You will maintain the
asset data that underpins our portfolio, while helping resolve enquiries that come in from our fantastic customers
and colleagues.
Responsibilities & Accountabilities
Produce analysis and tools that provide the information needed to maximise the value of our asset portfolio.
* Own, improve, and keep up to date a suite of tools that will help turn asset data into actionable insight.
* Support the Team Leader in identifying issues or opportunities to improve – and drive forward the design and
* implementation of cost-effective solutions.
* Maintain our asset data to ensure we maximise their life and value.
* Ensure Stark’s Gas and Electricity metering databases and registers are up to date and accurate through
* exception reporting.
* Perform routine reconciliations against information held in industry databases, problem solving any
* mismatches that arise.
* Assist in the production of routine departmental KPI reports and Management Information for the senior
* management team.
* Monitor the removal of our meters and liaise with the companies that remove them to ensure that our
* meter (or the value of it) is recovered by Stark.
* Maintain Network systems to ensure they are up to date and accurate.
* Collaborate with clients and internal teams to deliver a first-class asset service.
* Manage our central queries mailboxes as part of the team, taking ownership to resolve all query types
* within our standard timescales, escalating them as required.
* Resolve complex queries, that involve analysing data, reviewing audit trails and liaising with Suppliers,
* Account Managers, software providers, and other internal teams.
* Support colleagues and proactively share knowledge to ensure the continuity of good quality service.
* Challenge us and support in the creation and review of procedures to ensure we are always improving the
* services we provide.
* Participate in regular training/ learning activities to maintain and develop skills and knowledge.
* Adhere to all Stark policies, procedures and working practices.
* Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment
* provided safely and co-operate with managers to provide safe systems of work.
* Any other reasonable duties as required.
Requirements
The Technical Skills & Knowledge
* Strong problem-solving and analytical abilities
* Keep up to date with advances in business area, new methods and ways of working.
* Strong administrative and organisational skills.
* Intermediate knowledge of Excel, Word and Outlook
* Confident and accurate use of departmental computer systems/databases.
Other information
Apply today. Successful candidates will hear from us within 10 days.
Stark Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, champions diversity and empowers our people so that everyone can bring their whole self to work and is valued for their specific skills, experience, and vision. We celebrate diversity and are committed to creating an inclusive environment for all employees, creating a progressive, open, and inclusive workplace.
Please see our website for further information.
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