A rare opportunity to join a genuine market-leading national firm as they scale.You'll join as a Head of IT Service focusing on leadership and senior strategy.About Our ClientMichael Page is proud to partner with a leading professional services business that is a true market leader within its sector.The company boasts an instantly recognizable brand and a rich history of providing industry-defining services to an expanding customer base across the UK.Due to ongoing investment in the Technology space, which is viewed as a key enabler of the business, they are recruiting a top-tier Head of IT Service to join their Birmingham leadership team.Job DescriptionAs the Head of IT Service, you will have a range of responsibilities, working closely with the IT Director and leadership team. Your key areas will include:Leading with purpose - Manage and support a dedicated IT Service team, fostering a positive, collaborative culture where team members thrive and take pride in their work.Supplier management - Collaborate with third-party vendors, setting high standards and building strong partnerships to maximize value.Operational stability - Ensure infrastructure and core business applications, including Office365, are secure, stable, and evolving to meet future needs.Strategic planning - Develop business cases for new initiatives, demonstrating how IT can enable growth, efficiency, and value.Cybersecurity and data protection - Lead efforts to safeguard systems and information.Budget and resource management - Oversee budgets, make resource decisions, and optimize investments.Vendor relationships - Maintain a clear view of the supplier landscape and contracts, ensuring proactive engagement.The Successful ApplicantIdeal candidates will have:Proven IT leadership experience - Managed IT operations and service delivery in dynamic, enterprise-scale environments.Leadership skills - Ability to inspire and empower teams, fostering a collaborative and motivated culture.Vendor management expertise - Effectively managing third-party suppliers for mutual success.ITIL knowledge - Experience leading within ITIL frameworks, with relevant certifications preferred.Financial and strategic acumen - Comfortable managing large budgets and aligning technical decisions with business goals.Problem-solving mindset - Adaptable, solutions-focused approach to overcoming challenges.
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