Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Guest Service Agent at our Citi Hotel London Luton in LU1 2PA. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience. This role is very hands' on and you will be required to oversee the running of the Front Office operation of the hotel (This includes Reception, Concierge and Nights Team), providing support to the whole team, you'll be vital in driving our standards forward and implementing changes to assist in providing true hospitality for our guests whilst increasing our profit growth. Join us and enjoy the following benefits: Discounted Hotel Rooms at EHG Hotels Employee Assistance and Welfare Program Health Plan Life Insurance Employee of the Quarter and Employee of the Year celebrations Recommend a friend scheme Excellent Training & Development What will your key responsibilities and duties be: Create a warm welcome to everyone and set the tone for each of our guests' experience. Ensure that our guests experience a smooth Check-in and Check- out process Be a multitasker! Be able to answer our hotels calls in professional yet welcoming manner. Carry out Fire Walks. What we are looking for: Previous hotel experience as a Front Office Team Member or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems. Experience in offering exceptional customer service. Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members. Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail. Willing to work a flexible schedule (Weekends, Bank Holidays & Night Shift) We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.