REPORTS TO: Aftersales Manager
WORKING HOURS: 9am- 5.30pm with alternate Saturdays
SALARY: To be negotiated with successful candidate
LOCATION:Pat Kirk Omagh
We are seeking to recruit a Service Advisor to add to our existing skilled and dedicated team and to further strengthen our commitment to delivering a first-class service to our customers.
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We're looking for a great communicator who is committed to delivering 5 stars treatment to our customers.
This customer-facing role will be a great fit for someone who's already worked in a customer facing role, and whilst experience in the motor trade is preferred, it is not essential.
* Handling all customer enquiries in an efficient and professional manner
* Liaising with the workshop to progress work through the system
* Controlling all computer-based jobs, purchasing and invoice processes
* Maintaining customer records such as vehicle details and service histories accurately and efficiently
* Maintaining knowledge of aftersales products and services, upselling where appropriate
* Making sure the customer database is updated and accurate at all times
* Letting customers know of any faults found on their vehicle and providing them with solutions
* Treating any dissatisfied customers with empathy and understanding, providing resolutions
Required Criteria:
* A full UK driving licence
* A passion for great customer service
* Confidence to resolve any issues in a timely manner.
* Demonstrable computer literacy and knowledge of IT systems and applications
* The ability to multi-task within a busy environment
* Strong communication skills, with the ability to explain complex information accurately
* Strong organisational skills
* Ability and willingness to work with defined processes and guidelines
* Good core administration skills to accurately capture customer details to the required standards
Whilst experience in the motor trade is preferred, it is not essential.
Job Type: Full-time
Benefits:
* Company events
* On-site parking
Work Location: In person