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Senior MSP Technical Support Engineer / Manager
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent Full-time
Salary: 40,000 - 50,000 + up to 10% matched pension + company vehicle & fuel card
The Role
You'll provide enterprise-level technical assistance and support to our customers—both remotely and onsite—ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.
Why Join Us?
* Competitive salary & pension scheme (up to 10% matched)
* 22 days annual leave + increases with service
* Career development plan & training opportunities
* Company vehicle & fuel card for site visits
What You'll Do
* Deliver technical support via phone, email, and in person
* Handle onsite escalations & routine visits
* Manage end-to-end project delivery (implementation, project management, support)
* Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
* Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
* Create technical documentation & conduct site surveys
* Mentor team members and assist in pre-sales activities
* Provide technical handovers to the service desk
What We're Looking For
* Experience in a customer-facing MSP technical support role
* Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
* Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
* Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)
* Relevant IT certifications/qualifications
If you're ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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