Premium Relationship Manager - Maternity Cover - LiverpoolWho are we: Everton Football Club is one of world sport's most respected and revered names - a by-word for innovation, professionalism and community.During the course of a glittering history spanning three centuries, we have been shaped and guided by our aspirational motto Nil Satis Nisi Optimum - nothing but the best is good enough.One of only three clubs to have been a founder member of both the Football League and Premier League, our Mens Senior Team has played more games in English football's top-flight than any other, winning nine league titles, five FA Cups and a European Cup Winners Cup. In summer 2025, we embarked on an exciting new journey at Hill Dickinson Stadium, a world-class waterfront arena on the banks of Liverpools iconic River Mersey. The newest, most sustainable and most accessible stadium in the Premier League, our new home is also a state-of-the-art 365-venue for non-footballing events and conferences.On the pitch, we remain committed to developing and supporting teams across our Mens, Womens and Academy set-ups that inspire, bring pride and continue to compete at the highest level of the game.About the opportunity: Due to a period of maternity leave, we have an exciting opportunity within our Premium Team for a Premium Relationship Manager Dock on One to join us.This is a unique opportunity to play a central role in shaping and delivering exceptional premium experiences across the Dock on One space.You will build, manage and sustain relationships across a complex portfolio and deliver the Dock on One proposition, working on various platforms and continually developing processes to aid customer satisfaction, and that every interaction reflects the highest standards of service.Key Responsibilities Build, manage and maintain strong relationships across a portfolio of premium seasonal memberships, including bars, restaurants and exclusive experiences. Deliver a consistently high standard of customer service throughout the customer journey, ensuring members feel valued and engaged. Manage a complex portfolio of premium accounts requiring a high level of relationship management experience and commercial awareness. Work collaboratively across departments to develop and deliver the Dock on One proposition. Support the implementation and refinement of new systems, processes and customer engagement strategies as the premium offering evolves. Use a variety of platforms and communication methods to enhance member engagement and satisfaction. Identify opportunities to improve customer experiences and proactively resolve issues with a solution-focused mindset. Contribute to the successful launch and ongoing development of premium experiences within the Clubs new stadium environment. Build trusted, long-term relationships that encourage retention, loyalty and advocacy among premium members.Who we are looking for: We are looking for someone who thrives in a customer-centric environment and is passionate about delivering memorable experiences.You will ideally have: Proven experience in relationship management, premium hospitality, account management or customer experience roles. Experience managing complex or high-value client accounts. Outstanding communication and interpersonal skills with the ability to build credibility quickly. A proactive and solution-focused approach with a genuine passion for exceeding expectations. Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment. Confidence working across various systems and platforms, with a willingness to continually improve processes. A collaborative mindset and enthusiasm for contributing to a growing and evolving team. A passion for delivering world-class service within a premium environment.If you are proactive with an ambitious and resilient spirit who enjoys bringing experiences to life with a desire toexceed expectations, then we would love to hear from you!As this is a maternity cover opportunity, it will be contracted as a 12-month fixed-term opportunity, working 35 hours per week plus matchdays.The closing date for this role is Monday 15th June 2026We reserve the right to close this vacancy early should we receive a substantial amount of applications.Everton Family Safer Recruitment PracticesThe Everton Family iscommitted to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.This role is subject to both evidence and verification of relevant qualifications including proof of eligibility to work in the UK which will be discussed with you if your application is successful.Equity & InclusionEverton is committed to ensuring everyone is respected, celebrated, and empowered for who they are, regardless of their identity. We welcome applications from people with diverse backgrounds, and those from racially diverse communities. We are dedicated to supporting the physical and mental/emotional wellbeing of all our people. Should you have a disability or long-term health condition and require reasonable adjustments to be made to the application/interview/onboarding process, please let us know by contacting the Talent Acquisition Team via email- careers@evertonfc.comTo support our pledge to diversify our organisation and through our commitment to the FAs Football Leadership Diversity Code, Everton welcomes applications from people of all walks of life. As part of our commitment to Disability, Inclusion and Accessibility we are more than happy to make reasonable adjustments to the recruitment process should you require.Location:Liverpool, Merseyside, United KingdomSalary:0Job Type: TemporaryJob Reference:JP1587127LivPRM