Lough Erne Resort is a luxury hospitality destination, nestling within its own 600-acre peninsula. As one of Ireland's top resorts it provides guests with the opportunity to escape to the tranquillity of the countryside where they can stay, dine, spa and golf: it is truly a world apart.
We are currently looking to recruit an experienced Events Coordinator to join the resort's events team.
As an Events Coordinator you will meet with events bookers to secure business for the resorts function spaces. You will conduct show arounds of the property, explain packages and secure event business.
In addition to completing function sheets for all details of booked events and updating the required resort computer packages.
About The Role
Duties
* Accurately reflect the image of the hotel by personal contact and appearance at all times
* Maintain records of competitors, products, rates and developments.
* Set up and maintain, conference and events systems on Opera, Sales Files and Sales Records.
* Concentrate sales efforts in market segments which best reflect the needs of the Resort.
* Arrange in conjunction with the management team, client events.
* Deal with incoming conference and banqueting enquiries.
* Show prospective clients, bride and grooms and guests around the hotel with the aim of converting show rounds to sales
* Check and offer required availability and revert to the client within specified brand standards turnaround time
* Draft and send proposals as requested within 24 hours of receipt of enquiry.
* Liaise with reservations when accommodation is required
* Inputting of Rooming list to Opera when accommodation is a requirement of the event.
* Obtain the fullest client details on booking and enter onto a booking form and Opera files
* Optimise profitability from selling of meeting rooms and conference and banqueting with bedrooms
* Deal with all correspondence addressed to the events department and file accordingly
* Transfer all details onto weekly function sheets to ensure all details are up to date.
* Amend sheet daily and communicate all changes to relevant departments
* Research and make client appointments
* Keep clients advised of latest information regarding the hotel
* Issue completed function sheets from Opera on a weekly basis for the coming 10 day period.
* Issue and keep up to date relevant reports – both through Opera and Manually.
* Attend/chair weekly function sheet meetings
* To perform any other duties as requested by the General Manager
Health & Safety
To be aware of and adhere to all Health, Fire and Safety Procedures and to remain vigilant to possible risks and ensure that anything of a suspicious nature is reported to management.
Miscellaneous
* Maintain high level of Standards, Personal Hygiene, Uniform, Appearance and conduct.
* To attend all meetings and training courses requested by your Departmental Manager or Human Resources and Quality Officer.
* To continuously seek to improve your department's efficient operation and standards.
* To be fully conversant with the sales function within your departments and to take every opportunity to optimise sales.
* To assist with observing security measures for the hotel and report anything that may appear suspicious.
* To pass on all lost property to the Accommodation Department.
* To ensure all maintenance needs are reported to the Maintenance Coordinator/ Duty Manager.
Required Criteria
* Proven experience of event coordination
* Previous experience of administration
* Have an excellent eye for attention and detail
* Expectational customer care
* Strong negotiation and communications skills
Skills Needed
Establishing Rapport With Clients, Planning & Scheduling, Ability to Identify and Anticipate needs, Exceptional Customer Service Skills
About The Company
A WORLD APART Lough Erne Resort, is the ultimate expression in old world heritage and new world luxury. Located minutes from Enniskillen, Irelands only island town, it is easily accessible from Belfast, Dublin, Derry, Donegal and Sligo Airports. Nestled on a 600 acre peninsula on the breath-taking Fermanagh Lakes, its 120 Luxury Rooms & Suites, offer stunning panoramic views from almost every vantage point. The Resort features two championship golf courses, including The Faldo Course, The Academy, The Thai Spa, 6 Conference & Meeting Rooms, a variety of innovative Dining experiences from our talented culinary team led by acclaimed Executive Head Chef Stephen Holland, combined with the adventure playground that is the Great Outdoors. Any stay at Lough Erne Resort guarantees the perfect combination of relaxation, adventure, fine food, delectable drinks and the warmest Fermanagh welcome. The resort team will work with you and your clients to curate event solutions and experiential programmes for our luxury Golf, Incentive, Meetings & Group travel products set against the incredible backdrop of the Fermanagh Lakes.
Company Culture
Careers at Lough Erne Resort
At Lough Erne Resort our recruitment philosophy is simply to recruit for attitude and train for skills.
Lough Erne Resort is committed to providing guests with the highest standards of attention and personal care. In order to deliver this we seek to employ individuals who share our passion and dedication for delivering and achieving guest excellence. Our team is dedicated and work in a service driven environment in which people come first
Need and Anticipation:
The people who work for us have the ability to anticipate the needs of our guests and must be motivated by raising service standards to the highest level attainable at all times
The Best Working Conditions:
We believe in investing in our people since it is vital that each and every person within the organization is motivated and happy. Only then can we provide the best. We offer competitive salaries and working conditions whatever your chosen field of expertise and level in the organization.
Company Benefits
You can expect excellent training and career development opportunities at Lough Erne Resort
Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Free parking, Competitive salary, Preferential room rates, Long service recognition, Social Opportunities, Employee of the Month, Employee Recognition Scheme
Salary
Not disclosed