M&S Store Detective – 45 hrs per week, 5 days a week including weekends
All travel paid for – Public Transport and/or Car mileage
Location – Manchester & Greater Manchester, Trafford Centre, Handforth, Altrincham, Ashton Moss & surrounding areas.
Pay – £15.91 per hour
Candidate must have 5 years trackable working history in the UK and a valid SIA front‑line licence.
Job Overview
Our client is the UK’s premier high‑street retailer. As a Store Detective, you will operate across their network of stores and use your observation skills to help prevent the theft of stock. The detective team’s work is crucial in identifying, apprehending and prosecuting criminals who target our client.
Main Duties
* Observe, deter and arrest those taking part in criminal activity in line with the Theft Act.
* Follow the ASCONE process.
* Work with SOC CCTV operators to identify and stop offenders.
* Liaise with police forces and other crime‑prevention partners in the areas you operate to stay up to date with crime trends.
* Build a local network to identify and disrupt crime.
* Report incidents accurately and in a timely fashion.
* Occasionally attend court to provide evidence.
What We Are Looking For
* Adaptability to varying daily demands across our regional stores.
* Calmness under pressure and quick reaction in challenging situations.
* Experience in a customer‑facing role with a strong customer service background.
* Strong written and verbal communication skills, preferably with a GCSE (or equivalent) in English.
* Proactive and forward‑thinking approach to work, with a desire to improve existing practices.
* Strong self‑motivation, a can‑do attitude and a drive to learn.
* A positive, outgoing personality keen to be part of a strong, established team.
* Essentially, you must hold a SIA licence – store detective experience is highly desirable.
* Exceptional observational skills; the ability to handle sensitive situations and make quick decisions.
* Confidence to challenge people when necessary.
Benefits
Great pay and benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers. M&S discount (20%) after 6 months of employment. Company‑funded SIA licence renewal and continuous training. Flexible benefits platform for additional choices (dental, dining, coffee clubs, technology, etc.). Life cover – greater of your annual salary or £10,000.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (e.g., dyslexia, anxiety, autism, mobility or hearing loss) and need any reasonable adjustments during the recruitment process, please let us know.
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