The Civils Co-Ordinator role is responsible for ensuring the smooth delivery of Civil Engineering activities in a timely and cost-effective manner to deliver an excellent customer experience. Having the customer at the heart of what we do, you’ll develop effective relationships with suppliers to meet challenging time scales and be pragmatic enough to steer through complex issues to ensure circuits are handed over on time. You will also keep the ITS Customer Connections team fully updated with order progress, paying close attention to delivery timelines and highlighting issues that may jeopardise delivery. This role will suit candidates who wish to pursue a career in the telecommunications industry with a leading company, driving fibre-delivered products and services to partners and businesses across the UK.
Key Responsibilities:
* Manage a workstack of connection installs that are currently awaiting civils
* Manage the contractor to ensure timely and accurate updates are received, the process is followed, and PIA compliant, including chasing SPO evidence
* Drive contractors whilst awaiting civil completions and/or find workarounds i.e., civils avoidance or re-routes
* Manage costs
* Data tracking
* Updating the ITS civils object to ensure the provisioning team have accurate updates to send to our partners.
* Proactive with permit checking – Street Manager
* Identify and manage risks & issues to minimise the impact on customers
* Work as part of a team to maintain a positive environment, building strong relationships across the business
* Analysis, organisation, and planning skills
* Excellent communication skills (written and verbal)
* Self-motivated and driven to meet service objectives and targets
* Enthusiastic and highly motivated with an eye for detail
* Able to liaise and interact effectively with management, technical teams, and customers
* Flexible approach and able to manage varying workload
Salary: Competitive Deadline: ASAP Contract Type: Full Time Location: Daresbury, Warrington Interested? The full job specification can be downloaded at the link below. Download Full Job Description To apply, please complete the form below, attaching a covering letter and your CV.
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