The People team play a key role in enabling the firm to attract, develop and retain great people, and giving them the tools and support needed to develop and fulfil their potential, and that of the firm. The team is welcoming, inclusive, driven by providing a 'high touch' level of service, and collaborative in terms of how we work. The team consists of c.50 people in both business-facing, generalist roles (Advisory) alongside specialist teams (Data & Systems; Reward; Diversity, Inclusion & Wellbeing; Employment, Policy & Engagement; Talent Acquisition, as well as our Academy, which consists of Academy Learning and Early Careers).
This role will be within our Academy Tech team with the opportunity to work alongside the wider business. The Mishcon Academy, established in 2013, delivers university quality education across a wide range of areas for everyone at Mishcon.
Duties and Responsibilities
Onboarding
Develop and deliver comprehensive technology adoption training for new employees and those returning to the firm, ensuring a smooth integration into our systems and processes.
Manage and enhance the suite of technology adoption resources, including courses and programmes, on the firm's knowledge base and Learning Management System, ensuring they remain current and effective.
Develop & Deliver Adoption Solutions
Conduct thorough analysis and oversee the end-to-end process of creating adoption resources for new software applications and platforms, from initial design to post-implementation evaluation.
Coordinate the selection and engagement of external vendors to provide specialised technology adoption training, ensuring alignment with the firm's standards and needs.
Collaboration & Teamwork
Provide support to the wider Academy team, addressing technology adoption enquiries and related requests.
Foster ongoing dialogue and collaboration with colleagues in the People team to align on technology adoption strategies and initiatives.
Maintain proactive and constructive interactions with key stakeholders, including the Technology, Knowledge Solutions, Legal Operations, and Strategy teams, to facilitate technology adoption and integration.
Direct and nurture the reciprocal relationship with Practice Technology Administrators, ensuring timely updates and resolution of technology adoption matters.
Offer guidance and support to project teams on enterprise-wide technology adoption projects, contributing to the successful delivery, rollout, and uptake of new systems.
Ongoing Development, Research and Analysis
Maintain an up-to-date understanding of the latest trends in technology, learning, and digital adoption, applying insights to inform strategic team decisions.
Commit to the ongoing enhancement of the team's expertise and capabilities in areas such as client consultancy, instructional design, effective presentation, group facilitation, and coaching.
Skills
Instructional Design: Ability to create highly effective training experiences and resources that facilitate technology adoption.
Presentation Skills: Strong presentation skills; delivering and tailoring sessions in multiple formats to groups of varying sizes and professional levels.
Project Management: Capability to manage multiple projects simultaneously, including the coordination of external vendors and internal stakeholders.
Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts in an accessible manner.
Stakeholder Management: Experience in building and maintaining relationships with key stakeholders across different departments and levels of seniority.
Analytical Thinking: Strong analytical skills to evaluate the effectiveness of learning interventions and technology adoption rates.
Tech-Savviness: Adept at using and understanding a wide range of technologies and digital platforms, with a willingness to continuously learn and adapt to new tools.
Experience
Learning & Development: Proven experience in a learning and development role, ideally within a technology-focused environment.
Technology Training: Experience in developing and delivering technology adoption training programs.
Curriculum Development: A track record of designing and maintaining up-to-date learning curricula and resources.
Vendor Management: Experience in sourcing and managing relationships with external training providers.
Consultancy: Experience in providing consultancy services, ideally within a client-facing role or internal consultancy supporting business units.
Team Collaboration: A history of working collaboratively in team environments, contributing to shared goals, and supporting colleagues.