IT Support Engineer
Salary: £28,000£30,000 per annum
Location: Leeds
If you enjoy being the person others rely on when their tech stops behaving, this role will suit you. We're looking for someone who can stay calm under pressure, untangle problems quickly, and communicate solutions in a straightforward, human way. If you want a role where you're more than just a ticket number, keep reading.
About the role
You'll be one of the first points of contact for businesses needing IT support across Yorkshire. Your day will involve a mix of troubleshooting over the phone, remote access support, and on-site face to face visits. The role is wide-ranging resolving support tickets, bench repairs, PC Builds, assisting with system installs, ensuring clients can work without interruption where possible. No two days look the same, and you'll have the chance to get stuck into real technical work rather than repetitive scripts.
About the client
Our client is a long-standing IT support provider that has built its reputation on clarity, reliability, and genuinely personal service. Established over two decades ago, they support organisations across a mix of industries from small local businesses to larger firms that depend on consistent, trustworthy IT.
Their approach is practical and down-to-earth: no call-centre queues, no automated responses, and no overcomplicated jargon. You'll be part of a small, supportive team that values open communication, straight answers, and long-term client relationships.
Working hours
1. Monday to Thursday: 09:00 17:30
2. Friday: 09:00 16:30
Key duties
3. Provide IT support via phone, remote tools, and on-site visits.
4. Diagnose and resolve hardware, software, and network issues.
5. Support with break-fix tasks, system setups, and new equipment installations.
6. Keep clear records of support tickets and solutions.
7. Communicate in a calm, practical, and non-technical way when supporting end-users.
8. Escalate more complex issues when needed.
Key requirements
9. Experience in a first-line or helpdesk support environment.
10. Strong communication skills and the ability to simplify technical information.
11. Confident troubleshooting Windows environments, Office 365, and basic networking.
12. A logical, methodical approach to problem-solving.
13. A customer-focused mindset and a willingness to help, not just fix.
Comfortable travelling to client sites