Responsibilities
* Responsible for customer services including complaint resolution
* Work closely with HR colleagues on employee‑related issues that may occur throughout the employee lifecycle
* Attend all contract meetings and report back to the Head of Region
* Monitor parts usage and credit returns to procurement department
* To ensure compliance is met on all contracts
* Responsible for all financial invoicing on time and chargeable works management
* Ensure letter procedure is adhered to and take full responsibility for no access procedure
* Achieving and maintaining 100% compliance on servicing programmes
* Manage key functions and roles within the Region
* Be the main link with our clients in terms of contract management
* Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
* Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
* Assist in the preparation of bidding and contracting for new work
* Heavily involved in recruiting and monitoring probationary periods
* All associated ad‑hoc administrative duties
Qualifications
* Qualified Domestic Gas Engineer (holding current ACS qualification)
* Previous Area Manager experience preferably from a social housing/construction background
* Able to provide a high level of courteous, professional customer service
* Highly proficient in MS Office, in particular Outlook and Excel
* Good written and verbal communication skills
* Flexible attitude with strong organisational skills
Benefits
* Competitive salary
* Contributory Pension scheme
* Life assurance
* 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
* Enhanced maternity, paternity, adoption leave, and other family‑friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
* Sureserve Benefits Hub – accessing over 1,000 retail discounts
* Virtual GP service, 24/7, 365 days, available for employees and your immediate family
* Employee assistance programme (EAP), 24/7, 365 days, for employees and immediate family
* Bike2Work scheme
* Home & Electronics – salary sacrifice purchase scheme
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