Job Title: Temp Council Tax Adviser (PO1)
Location: Alexandra House, London Borough of Haringey
Rate: £23 per hour
Hours: 36 hours per week
Contract: 07/07/2025 - 15/12/2025
IR35 Status: Inside IR35
Application Deadline: Tuesday 17th June 2025 at 3:00 PM
On-site Requirement: One day per month
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About the Role:
Haringey Council is seeking an experienced Council Tax Adviser to join their Revenue & Benefits team on a temporary basis. This role focuses on the recovery of unpaid Council Tax using a variety of enforcement methods.
You'll work closely with internal departments and external partners to manage recovery cases, resolve liability disputes, and support vulnerable residents. This is a great opportunity to bring your specialist recovery knowledge to a dedicated local authority team.
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Key Responsibilities:
* Recover unpaid Council Tax via Enforcement Agents, Attachments, Charging Orders, and Insolvency
* Investigate liability disputes and resolve issues relating to recovery action
* Respond to correspondence, including complaints and member enquiries, within set deadlines
* Handle incoming contacts via phone, email, and post
* Negotiate and agree sustainable payment arrangements with customers
* Identify and support vulnerable or struggling customers
* Liaise effectively with internal and external stakeholders
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Essential Requirements:
* Minimum of 3 years' experience in a Revenues environment (preferably recovery)
* Proficient in NEC and I@W processing systems
* Strong written and verbal communication skills
* Excellent attention to detail and ability to manage a busy workload
* Experience responding to councillor/member enquiries and formal complaints
* A customer-focused approach with a strong understanding of council procedures