Job overview
To support the management of the Governance / Revalidation of the Governance reports, Structured Judgement Review process and on-going service of the ELHT Trust Risk Management systems (Datix Web and Datix Rich Client) across all modules used within the Trust which includes ca. 30 record types.
Main duties of the job
Administer the Structured Judgement Review (SJR) admin functions whilst liaising with senior clinicians, Divisional leads and attend meetings.
Support the Datix Manager to administer the Datix Web & Rich Client systems.
Generate Doctors Revalidation reports for their appraisal and revalidation with the General Medical Council.
Working for our organisation
One LSC is a new collaborative partnership shared service formed by the five NHS Trusts serving the Lancashire and South Cumbria population of 1.8 million people. We are a shared service run by the NHS, for the NHS and are hosted by East Lancashire Hospitals NHS Trust on behalf of the partner Trusts of the Lancashire and South Cumbria system.
One LSC stands for ‘One Lancashire and South Cumbria’ and reflects the Lancashire and South Cumbria System ambition to have one team serving Lancashire and South Cumbria in a joined-up way. It is jointly run by the five Trusts as a collaborative partnership.
The Trusts that make up One LSC are:
· Blackpool Teaching Hospitals NHS Foundation Trust
· East Lancashire Hospitals NHS Trust
· Lancashire and South Cumbria NHS Foundation Trust
· Lancashire Teaching Hospitals NHS Foundation Trust
· University Hospitals of Morecambe Bay NHS Foundation Trust
One LSC brings together the Digital, Data and Technology, Estates and Facilities, Finance, People Services and Procurement and Logistics services from each of the provider Trusts to create one central community of professionals. Under one leadership team, they will provide services for and on behalf of all Trusts.
Detailed job description and main responsibilities
Assist with the redesign of Consultants Revalidation Governance reports with the aim of making the process more informative, relevant and robust. Thereafter, lead on the ongoing management of the Governance Report process by providing confidential information for clinician’s appraisals from the Datix Web & Rich Client systems whilst maintaining high levels of confidentiality at all times and handling such information sensitively.
Administer the Structured Judgement Review (SJR) admin functions to include but not limited to record allocation, patient record tracking, Dashboard management, liaising with senior clinicians, Divisional leads and attend meetings.
Effectively communicate with all staff groups across the organisation in order to support optimal use of Datix Web & Rich Client.
Staff the Datix Web ‘help desk’ phone line and email inbox, ensuring that queries are dealt with and resolved as soon as possible, escalating unresolved queries to the Datix Manager. Where appropriate, responses will be sought from relevant colleagues in order to support the resolution of the query.
Provide support to ensure the continuity of the Datix Web & Rich Client systems, involving IT Services and Datix support service where required in the absence of the Datix Manager.
Work with the Datix Manager to maintain Datix Web & Rich Client integrity for the Trust, by:
a. Performing audits to ensure users have the correct level of access
b. Setting up new user accounts
c. Ending access for expired/dormant accounts
d. Unlocking user accounts due to password related issues
e. Assisting with the management of access privileges for current users
f. Merging duplicate contacts/records
Support data cleansing of Datix Web information in order that accurate trust analysis occurs within the sphere of responsibility, reporting issues to the Datix Manager. This includes the feedback provided to reporters.
Provide support in building, maintaining and developing Dashboard Trackers.
Support the Datix Manager in providing face to face training to staff across the organisation.
Prioritise workload and adapt to changing situations when the need arises.
To assist the Datix Manager and Datix Administrator activity relating to the development, implementation and ongoing monitoring of all the modules of the Datix risk management system.
Work closely with divisional clinical and non-clinical staff, providing advice on Datix and leading work as required to support effective divisional use of the Datix system.
To assist in collating data in response to requests under the Freedom of Information Act,
handling information in line with data protection guidance and scrutinizing this data to ensure it is appropriate for external release before submission.
Assist with producing Datix User Guides to assist staff with their use of the system.
Meeting administration such as creating agendas and minute taking etc
Complete comprehensive data search reports across the Datix modules and assist in the
development of reports to be supplied on a regular basis including to the trust committees.
Aspects of this job description may be added to in light of service needs. This would be done with full discussion with the post holder.
Person specification
Qualifications
Essential criteria
* Excellent typing / keyboard skills
* ECDL or equivalent
* GCSE in English and Mathematics Grace C/4 or equivalent qualification
Desirable criteria
* Prior experience of using the Datix system
Experience
Essential criteria
* Experience of working as part of a team
* Extensive experience of computer packages, especially Microsoft Excel
* Ability to produce graphs, charts and cross tabulations
* Experience of working to strict deadlines and managing conflicting priorities
* Experience of working with databases
Desirable criteria
* Experience of working as part of a team
* Experience of assisting with training
* Previous experience using SQL
* Experience of working in a healthcare setting
Knowledge and skills
Essential criteria
* Ability to maintain confidentiality at all times
* Ability to problem solve
* Strong organisational skills and ability to prioritise workload to meet deadlines
* Excellent IT skills
* Able to communicate with a wide range of people of mixed IT ability
* Skilled in the ability to analyse/critique data and information
* Sound time management skills.
* Able to sustain concentration for prolonged periods, despite, interruptions to provide diagnosis and resolution of complex problems.
Desirable criteria
* Able to present and deliver presentations
Personal
Essential criteria
* Ability to work under pressure and to meet deadlines
* Ability to work without supervision and use own initiative
* Ability to work collaboratively with senior managers and clinicians
* Ability to work flexibly and manage competing priorities
* Consistently high attention to detail and quality of work
* Ability to work as a member of a team
* Ability to establish and maintain good working relationships with people from a wide range of personal and professional backgrounds
* Ability to adapt to change