Salary: £50,000 - 60,000 per year Requirements: Extensive experience as a Business Analyst in a global environment Strong understanding of Customer Experience (CX) principles Experience with configure, price, quote (CPQ) tooling and pricing models Ability to document and define as-is and to-be processes Proven ability to translate complex business needs into clear requirements and user stories Strong stakeholder engagement and influencing skills, particularly in a multi-regional context Comfortable operating within ambiguity and bringing structure to complex problem spaces Experience working in agile environments, particularly pragmatic approaches Responsibilities: Lead discovery and requirements definition across front-office and CX journeys Act as a senior BA partner to Product Owners, supporting product shaping and delivery Document as-is and to-be processes, customer journeys, and functional flows Translate complex business needs into clear and consumable requirements and user stories Work on solutions related to configure, price, quote (CPQ) and complex configuration logic Engage and influence stakeholders across UK and international teams Support delivery alongside third-party vendors and system integrators Operate effectively in a non-textbook agile environment Technologies: Support More: We are seeking an experienced Business Analyst for a 12-month fixed-term contract based in Egham, with a hybrid working model of two days a week in the office. Our focus is on supporting a large-scale global transformation in front-office and Customer Experience (CX). We value a hands-on approach, particularly in product-led environments, and offer a competitive salary ranging from £50,000 to £60,000. Join us as we navigate through this mid-transformation phase and contribute to defining the future state of our service platform. last updated 4 week of 2026