Background
This role is part of the team that is responsible for network services across the EMEA and APAC regions, hosted within the virtual regional data centres and local physical branches.
Main Purpose of Role
The role will be part of a team responsible for ensuring that day‑to‑day network operations run smoothly across the regions. This will include monitoring the environment, responding to incidents and problems as they arise, and performing preventative maintenance where necessary. Day‑to‑day activities will include responding to requests to perform changes and maintenance to the network in line with global standards. Adherence to ITIL processes and procedures alongside global standards is essential. The role will work closely with other regional and global resources and will also incorporate project and design work as overflow from the network engineering team.
Tasks and Responsibilities
* Incident Resolution: Troubleshoot network performance and technical issues, and resolve quickly to minimise downtime.
* Technical Escalation: Act as the escalation point for network incidents from the first‑line NOC team.
* Technical Standards: Carry out network updates and configurations following global standards and standard IT procedures.
* Configuration Management: Complete audits of existing configuration to ensure it meets global standards, and plan remediations where necessary.
* Device Security: Plan and complete patching of network hardware to latest versions to ensure device security.
* Equipment Deployment: Contribute to the design of new branch implementations, and complete the remote configuration of devices. Provide remote assistance to the on‑site employee during installation and patching.
* Project Deployment: Implement the design configurations provided by the engineering teams for new solutions.
Requirements
Experience
* Has good understanding and hands‑on experience of network technologies used within the organisation.
* Cisco Switches & ASA Firewalls
* Aruba Switching & Wireless
* Ivanti Traffic Managers
* Cloudflare SASE
* Aerohive Wireless Access Points
* Velocloud SD‑WAN
* NSX Microsegmentation
Experience of other technologies used within networking, specifically around Proxy servers, DHCP and DNS.
Knowledge & Skills
* Self‑Directed: You are comfortable working with minimal supervision, taking the initiative to start tasks and seeing them through to completion.
* Big‑Picture Thinking: Understands the relationship between own speciality and wider customer/organisational requirements.
* Accountability: You take full responsibility for meeting technical goals and project milestones.
* Technical Knowledge: Has working knowledge of general IT standards and codes of conduct.
* Planning and Organisation: Determines a course of action by breaking tasks down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.
* Initiative: Is proactive, anticipating opportunities or issues during task completions, and taking action to resolve.
* Adaptability: Is comfortable dealing effectively with unexpected situations, taking advantage of opportunities and overcoming problems as they arise.
* Commercial Orientation: Keeps commercial aspects continually in mind when taking actions or making decisions.
* Customer Focus: Understands the needs of the internal or external customers and keeps them in mind when taking actions or making decisions.
* Communication: Can establish relationships and maintain contacts with people from a variety of backgrounds. Is an effective and sensitive communicator in different societies and cultures.
* Teamwork: Can work co‑operatively (rather than competitively) with others to achieve a common goal.
Relevant Qualifications
Desirable but not essential:
* ITIL® Foundation in IT Service Management
* CCNA, or equivalent from another vendor (CompTIA Network+, ASCA etc.)
Benefits
* Competitive salary
* Hybrid working
* Rentokil Initial Reward Scheme
* 23 days holiday, plus 8 bank holidays
* Employee Assistance Programme
* Death in service benefit
* Healthcare
* Free parking
Equal Opportunity Employer
At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal‑opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.
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