Job ID: R19891
Commercial
Manchester - Main Office
Permanent
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About the Role
As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring deep expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment.
Your focus will be on driving performance and enabling long‑term commercial success across global markets through high‑impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future‑fit development programmes.
Key Responsibilities
Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions.
Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness.
Translate market and team‑specific challenges into robust learning strategies, with a strong focus on sales capability development.
Design and deliver blended learning solutions (in‑person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence.
Collaborate closely with internal SMEs, global stakeholders, and third‑party providers to curate and co‑create impactful content tailored to local markets.
Ensure programmes are scalable, outcome‑driven, and aligned with Deliveroo’s values and commercial objectives.
Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context.
Drive adoption of digital learning tools and foster a culture of continuous learning.
Use project management techniques to oversee end‑to‑end execution of learning programmes, from design to measurement.
Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
Be a Senior Learning Partner
Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one‑off solutions.
Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery.
Champion learning across the business by role‑modeling strategic thinking, collaborative behaviours, and learner‑obsessed design.
What We’re Looking For
Extensive experience in sales and commercial training, ideally within fast‑paced, tech‑driven or global organisations.
Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
Experience designing and delivering multi‑format learning programmes (virtual, in‑person, digital).
Strong stakeholder management and the ability to influence at all levels, including senior leadership.
Excellent project management skills; able to juggle multiple initiatives across markets with competing priorities.
Analytical mindset – uses data to inform decisions and challenge assumptions.
Curious, self‑directed, and confident in navigating ambiguity with a proactive mindset.
Expectations at Senior L&D Specialist Level
You will be expected to:
* Take ownership and prioritise strategically, delegating where appropriate and avoiding over‑commitment.
* Understand and anticipate commercial and market challenges, and align your work with key business metrics.
* Apply deep expertise to moderately complex problems with limited guidance, identifying long‑term risks and strategic implications.
* Communicate clearly and effectively, simplifying complex ideas to gain buy‑in and drive action.
* Role‑model Deliveroo’s values and encourage others to do the same, proactively shaping culture, inclusion, and team development.
* Coach and support others, contribute to talent development, and build a strong internal L&D community.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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A competitive and comprehensive compensation and benefits package
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support
* Up to 5% matched pension contributions
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Food
* Free Deliveroo Plus: free delivery and access to special offers
* Team lunches from the best local restaurants
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
* One day of paid leave per year to volunteer with a registered charity
Benefits
* Funded single cover healthcare on our core plan, with the option to add family members at own cost
* On‑site gym (HQ), discounted external gym membership
* Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
* Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
* Life assurance
Work Life
* Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
* Excellent kit to enable working from home and a parent‑friendly working culture
* Access to free mortgage advice
* Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high‑quality training and content
* Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in‑office yoga sessions
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