Company Overview / Employee Value Proposition
AWECREATION PTE. LTD. is a leading Cyber security and IT infrastructure company, serving many corporate and SME clients in all areas of Cyber security and system for their offices. Our core product: Towards Cloud is the new edge cutting technology to automate IT support for our clients.
The team is specialized in Cyber security and Ethical Hacker trained and supported by IDA and we have more than 15 years of extensively experience in areas of Telecommunications and IT systems. Our core team members are ex-director of SingTel and also experts IT professionals in IT infrastructure. We welcome new team members to join our team with below mindset as we accelerate the company to be at the forefront of technology:
MINDSET
* Customer focus – Focus on solving customer IT issues with professionalism.
* Teamwork – Work closely with Sales and Technical team to fulfill customer’s requirement and issues
* Challenger Spirit – Always explore new ways to resolve issue and enhance productivity
* Constant upgrading – Always upgrade new technology skill sets and soft skills to service customer of highest standard
* Fast learner with good time management and organizational skills to deliver critical timeline
Responsibilities
* Lead central console management to monitor and maintain all clients’ IT equipment ensuring optimal performance and security
* Manage helpdesk operations by handling incoming and outgoing support calls to resolve customer incidents promptly and ensure closure
* Install, configure, operate, and troubleshoot customer IT equipment and software to maintain seamless IT service delivery
* Provide on-site technical support for issues that cannot be resolved remotely, ensuring timely resolution and minimal downtime
* Support and implement IT projects by coordinating resources and applying advanced networking and cybersecurity knowledge
* Enforce corporate IT standards, policies, and procedures to maintain governance over infrastructure architecture, security, and system administration
* Perform periodic server health checks and security reviews to identify and mitigate risks proactively
* Execute network, server, and firmware upgrades and patching following technical whitepapers or implementation guides to enhance system reliability
* Monitor network and system health, conduct security reviews, and manage system backup and restore processes to ensure data integrity and availability
* Liaise with third-party software and hardware vendors for technical support and escalation to resolve complex issues efficiently
* Design, install, manage, monitor, and maintain corporate LAN, WAN, WiFi, and related equipment to support business connectivity needs
* Apply subject matter expertise to resolve operational issues within established guidelines and recommend effective alternatives
* Conduct IT training sessions for users to enhance their technical proficiency and promote best practices
* Recommend and implement improvements to IT services and support processes to increase efficiency and user satisfaction
* Manage Service Desk System by handling incidents, requests, and providing end-user support to maintain service quality
* Perform installation, configuration, upgrading, and removal of office automation software, PC and laptop setup, and asset disposal to maintain IT asset lifecycle
* Oversee IT procurement, vendor relationships, and asset management to optimize resource utilization
* Execute other ad-hoc duties as assigned to support organizational IT objectives
Technical Skills
* Basic networking knowledge and email troubleshooting.
* Knowledge in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
* Experience in installation, administration, troubleshoot and configuration of various Windows workstation and Windows Servers / Ubuntu Operating systems
* Hands on experience in basic printer, scanner, routers, switches, wireless, NAS etc troubleshooting and setup.
* Hands on experience with setup, maintenance of Microsoft 365, Google Workspace Cloud solutions.
* Hands on experience with remote access tools.
* Perform on site service if issues can’t be resolved remotely
* Able to work independently with professionalism
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