Entity: Customers & Products Job Family Group: Marketing Group Job Description: At bp, we’re hiring for a number of new positions to help us set up a centre of excellence for marketing. Working globally, as a Customer Marketing Lead - B2C, you’ll work as a critical part of the Comms Planning, Channel & Execution sub-team, supporting with the development and execution of integrated omnichannel marketing strategies for Mobility & Convenience (M&C). You will support in driving strategic impact across the sub-entity with a clear omnichannel marketing strategy, aligned to customer and business needs. You will help with the creation of customer-centric marketing campaign plans tailored to and across M&C markets, co-creating with local markets as required. Using customer insights and behaviours, you will design and implement marketing initiatives that drive loyalty, satisfaction, and long-term engagement across M&C, aligning with global omnichannel strategies. What you will deliver Support the execution of pan-M&C B2C annual omnichannel marketing plans, aligning with long-term integrated CX strategies. Assist in aligning the pan-M&C channel execution strategy using the Hub to execute across PPC, SEO, in-scope Marketing Websites (not C&EA), paid social, maintaining quality and compliance standards. Work with the team to implement marketing strategies and activities that consistently achieves critical metrics of maximising MROI, improving brand health, increasing volume and profitability, and enhancing CLV. Help with channel performance tracking, maintaining channel quality (tech and creative standards) and compliance. You will guide test and optimisation strategies (e.g., A/B testing), in collaboration with the Hub. Assist in creating tailored marketing initiatives by analysing customer insights and behaviours that drive loyalty and retention. Contribute where relevant to annual plans and budget decisions by providing clear insights and relevant suggestions to improve plans. Assist with maintaining the pan-M&C marketing calendar and messaging hierarchy, ensuring alignment with the long-term CX strategy and integrated annual omnichannel plan. Ensure Senior Manager and Managers from the sub-team are kept up to date on priority local market annual plans/requests and help to collaborate with priority local markets to develop annual plans for local channel execution, through the Hub, for example for PR and influencers. In-line with established procedures, use your operational knowledge and independent judgment to suggest new ideas for consideration to improve processes. What you will need to be successful B2C experience in customer marketing and campaign development Experience in channel management, including PPC, SEO and paid social, and digital content. Analytical approach with experience in performance tracking and optimisation strategies. Ability to interpret customer data and apply insights to campaign strategies. Collaborator management and communication skills. Ability to help on multiple projects combined with a customer-obsessed approach that consistently prioritises the customer while delivering long-term business impact. Skills & Competencies Marketing Comms Plan Measurement and Metrics Business Performance Content Strategy Developing Creative Marketing Content Content Design Channel Marketing Activation Channel Management Why join us? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! How much do we pay (Base)? ($100,000 - $160,000) *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for Core U.S. Benefits. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits. Bp has a parental leave policy as well, which offers up to 8 weeks’ paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits. We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employees. You may learn more about our generous benefits at Core U.S. Benefits. As part of bp’s wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Core U.S. Benefits. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Business Performance, Channel Management, Channel marketing activation, Content Design, Content Development, Content Strategy, Creative Marketing, Marketing Communications Planning, Marketing strategy, Marketing strategy and programmes, ROI Measurements Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.