Customer Service & Sales Administrator Location: Marchwood, Southampton Hours: 36.25 per week (alternating weekly schedule - see below) Salary: £25k per annum Working Hours: Week 1: Monday to Thursday: 7:45am 4:00pm (30-minute unpaid break) Friday: 7:45am 1:30pm (30-minute unpaid break) Week 2: Monday to Friday: 7:45am 4:00pm (1-hour unpaid break) TLP Recruitment are seeking a highly motivated Customer Service & Sales Administrator to join a dynamic team based in Southampton. This is a varied role requiring strong communication skills, attention to detail, and the ability to handle multiple tasks in a busy environment. If you thrive on delivering excellent customer service and enjoy working in a collaborative office setting, we want to hear from you. Key Responsibilities: Respond to customer enquiries face-to-face, over the phone, and via email Prepare quotations and sales orders Answer technical queries and provide product information Raise purchase orders for job-specific requirements Generate picking lists and delivery notes Liaise with logistics partners to coordinate deliveries Maintain accurate filing and documentation Complete and issue test certification for customers Input and manage data on our asset system Coordinate inspection scheduling with customers Monitor and manage stock levels Raise purchase orders for stock, fittings, and stationery Check and log incoming goods and deliveries Deliver outstanding customer service at every interaction Perform general office duties as required Essential Skills & Qualifications: Excellent written and verbal communication High level of customer focus Strong problem-solving and decision-making abilities Computer literate with good data entry skills Detail-oriented and organized Effective team player with strong time management Proactive in identifying and pursuing sales opportunities Ability to follow up on enquiries and drive results Desirable Experience: Background in the lifting industry and/or knowledge of wire rope products For more information, please call TLP Recruitment - Southampton now or apply now and one of the team will be in touch! TLP Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this position, your details will be submitted to TLP Recruitment, and you accept our Privacy Policy ADZN1_UKTJ