Job Description:
Head of Clinician Engagement & Proposition
London (hybrid)
Permanent
We make health happen
At Bupa, our purpose is to help people live longer, healthier, happier lives and to make a better world. In this senior role, you'll lead how we partner with more than 32,000 clinicians who are critical to delivering our health insurance product, so customers can access high-quality care when they need it.
As Head of Clinician Engagement & Proposition, you'll shape and run a clear, field-based engagement programme and create a compelling clinician value proposition-our promise to clinicians about what it's like to work with Bupa. You'll build pride in partnering with us, strengthen relationships, and make it easier for clinicians to do the right thing for our customers.
Key Responsibilities
* Set the strategy: Design, implement and embed Bupa's clinician engagement strategy.
* Create our proposition: Define and evolve a clear clinician value proposition.
* Lead across teams: Partner with colleagues across Medical & Healthcare, Provider Operations, Hospitals and Health Services.
* Listen and improve: Monitor clinician satisfaction, run surveys and improve processes.
* Point of escalation: Respond to complex clinician complaints and identify themes.
* Give clinicians a voice: Chair clinician panels and represent Bupa externally.
* Differentiate Bupa: Support Sales & Marketing with clear points of differentiation.
* Lead the team: Build, coach and inspire a high-performing team.
* Deliver safely: Maintain regulatory compliance (CQC and FCA).
What We're Looking For
* Experience of leading and working successfully in a large complex, matrix organisation
* Experience of having operated at a senior level in a competitive business environment, developing strong relationships with senior stakeholders and external providers.
* Highly analytical and commercial - working with large data sets to identify trends, issues and opportunities and to model impact of solutions on customers and the business.
* Evidence of being able to think and plan strategically, as well as deliver operationally with a systematic approach
* Track record of transformational change and delivery of performance improvements in a challenging environment, working with third party providers to drive increased customer value and business efficiency
* Strong track record of transforming business performance and delivering sustainable business results across the balanced scorecard
* Experience of leading teams / functions of a relevant size and scale (people, resources, challenges and opportunities)
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of health-mental, physical, financial, social and environmental. We support flexible working and offer a range of family-friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing with service, plus option to buy or sell
* Enhanced pension and life insurance
* Private medical insurance
* Access to health and wellbeing services
* Discounts on Bupa products and services
Why Bupa
We're a health insurer and provider with no shareholders-our customers are our focus. Our purpose is helping people live longer, healthier, happier lives and making a better world. We encourage everyone to “Be you at Bupa” and value diverse backgrounds and experiences.
We're a Level 2 Disability Confident Employer and offer interviews to disabled applicants who meet minimum criteria. We provide reasonable adjustments throughout recruitment.
If you need this information in a different format, please email careers@bupa.com
Time Type: Full time
Job Area:
Locations: Angel Court, London, Staines - Willow House
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