Key Responsibilities:
* As part of the operations team learn all customer processes and be ready to support colleagues as required
* Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs
* Participates in reviews with team to identify areas of improvement, reviewing KPIs and enhancing overall service quality
* Collaborates with operations and warehouse team and other functions to ensure smooth customer-related process flow
* Prioritises work tasks and calls out to team leader/supervisor where assistance required, process improvement required or where own work load enables assistance to other colleagues.
* Takes an active role in personal development and coaching positively pushing line managers for 1-2-1 time, feedback and identification of training needs
* Serves primary contact for at least one of the teams top customers and provides support to other colleagues within department.
* Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability and adherence to station and own KPIs and metrics.
* Ensures that all external and internal enquiries are responded to promptly and professionally.
* Escalates issues if required.
* Ensures that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption.
* Contribute to the First Choice continuous improvement program.
Skills and Experience:
* Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MS Excel.
* A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
* Ability to understand and work within prescribed processes to achieve KPI’s.
* Results driven and good attention to detail
* Good written and spoken English and excellent telephone and e-mail skills.
* Excellent interpersonal skills
* Able to prioritise and perform under pressure
* A good team player with ability to identify and prioritise work for self and others
* Good commercial attitude
* A level education or broad GCSE level education
Benefits:
* A competitive salary
* Generous holiday entitlement
* Eligibility to participate in the Employee Incentive Bonus Scheme
* Pension scheme which includes life assurance
* Access to professional employee assistance and wellbeing programme
* A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
* Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: 37.5 hours per week (Mon – Fri)
REPORTS TO: Motorsport Ocean Freight Team Leader
What’s Next?
If you would like to be considered for this position, then please apply using the internal jobs board with a copy of your CV outlining your experience to date and suitability for the role. We recommend that you advise your Manager of your intent to apply for this position.