Why this job matters
The Transformation & Delivery Graduate supports in delivering programmes of work, gaining on-the-job experience and building professional capability within a specific domain or multiple domains including Agile Coaching, Planning & Technical Delivery, Project Management & PMO, Business Analysis, Change & Transformation and Process Design & Improvement.
About this role
Each day, we come up with new ideas to help our customers through the power of technology.
Our Programme Delivery pathway for Graduates sits within the Transformation part of our business. As part of this programme, you’ll do rotations around our teams and have the opportunity to work on different projects.
Our Graduate programme is all about the hands-on experience. We’ll get you shadowing and receiving support from some of our current colleagues, so you can start to understand what the job is all about. As you learn how to deliver a project within a timeframe and budget, you will be exposed to all aspects of project management. After you gain some confidence, you'll be coordinating your own projects, ensuring solutions are implemented smoothly.
Our Delivery Programme teams are the people who help us turn our plans into tangible solutions and help deliver them into everyday working life. And with millions of customers and over 100,000 colleagues, that’s no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new Customer Service Capabilities for our agents. Your solutions will impact millions of customers across our three brands, BT, EE and Plusnet.
You’ll get the opportunity to work with and understand a wide and varied group of people across the organisation, including Architects, Marketing managers, our Technology development teams, and many more.
Whilst the on-the-job learning is valuable, we’ll still be there to support your personal development as well. We’ll make sure you learn lots of different skills, such as different project management techniques, outstanding stakeholder relationships and time-management skills. Plus, you’ll also learn things like how to build resilience and tenacity, all of which are vital in supporting careers in transformation and analysis. On top of that, you’ll learn skills in agile, data analysis and collaboration.
Our Delivery Graduate Programme is available in the Consumer Transformation, part of our business. As part of this programme, you’ll do rotations around our teams, developing skills personal to you and supported by a learning pathway.
What you’ll be doing
1. Own the end-to-end delivery ensuring focus on the desired Business Outcomes
2. Transforming our business by effectively landing changes in policies, people and processes through all initiatives
3. Understanding our business and our customers so you can ‘join the dots’ and spot/exploit opportunities to get better value from the money we spend on delivering change
4. End to end ownership of a single or multiple deliveries, either standalone or as part of a wider programme or portfolio
5. Developing your skills for financial/budget management & control. Liaising with internal teams and external suppliers
6. Communicate with stakeholders and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community
7. Ensuring decisions are made to protect/ enhance the Customer Experience, putting the customer at the heart of everything we do
8. Building your ability to work with stakeholders to resolve conflict through problem-solving, negotiation, open communication and direct influencing
9. Develop and maintain knowledge of the products and services in wider portfolios as well as the future needs and opportunities of the technology which underpins products and services
10. Build your personal network across the business to enable efficient and effective delivery and build credibility as a delivery professional
11. Run governance and manage scope, risk and issues, and reporting for your deliveries
12. Liaise with wider delivery community across BT Group to ensure continued alignment on interdependencies and flagging new dependencies as you become aware of them
13. Focus on the Business Change to ensure all change lands excellently within the Channels
14. Conduct Retrospectives and Post Implementation Reviews to capture lessons learned from previous deliveries
15. Experimenting with tools and techniques as agreed with your Delivery Lead, and sharing your learnings with the delivery community
The skills you'll need
Must have
1. Results-focused – You focus on business outcomes and OKRs which will be linked to individual and team objectives
2. Customer-focused – You keep the ‘end user’ and their interests/needs at the centre of any decision
3. Waterfall, Agile and Lean practices - You can demonstrate an understanding of at least one delivery method. You can provide a clear, open and transparent framework in which teams can deliver. You can show an awareness of tools and are starting to use them intelligently. You can visualise and make visible the work of the team
4. Commercial management - You can act as the point of contact for contracted suppliers. You can understand which stakeholders are key for your delivery from the many and various stakeholder groups within BT and maintain appropriate relations with them
5. Communicating between the technical and non-technical - You can communicate effectively with technical and non-technical stakeholders. You can support and host discussions within a multidisciplinary team, with potentially difficult dynamics. You can be an advocate for the team externally, and can manage differing perspectives
6. Financial management - You can understand the financial impact of the work you do and how cost and budgets are created
7. Life cycle perspective - You can understand how the needs of the team and the product vary across the stages of the delivery life cycle
8. Maintaining delivery momentum - You can actively address internal risks and issues and know when to escalate them. You can set the team cadence and tempo, ensuring it is sustainable. You can track, manage, escalate and communicate dependencies. You can actively remove or minimise risks, issues or dependencies where possible. You can understand how the risks, issues or dependencies impact the work of a team
9. Making a process work - You can guide teams to focus on the output rather than the process. You can help the team to find ways of working that work for them and the delivery. You can support teams in establishing governance and ways of working
10. Planning. You can understand the importance of planning and forecasting. You can show an awareness of the different ways to develop a plan
11. Team dynamics and collaboration. You can explain the importance of team dynamics, collaboration and empowering delivery teams. You can understand the importance of feedback within the team to maintaining delivery focus and cadence
Location
Bristol, Birmingham or London - Please ensure you apply for the role/location you are able to attend.
Please note you will be required to attend an assessment centre in your chosen location.
Duration
Two-Year Graduate Programme
Entry Requirements
The entry requirement for this role is a 2:2 Degree in any subject and an interest in Project Delivery or similar.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.