Key responsibilities
1. Support with the coordination and delivery of MRCP(UK)’s full suite of examinations and assessments
2. Act as the first point of contact for UK and International candidates, supporting them from the point of application to results release, including candidate applications, registrations, payments, eligibility checks, ad-hoc queries and certification
3. Provide exceptional customer service when handling all queries from candidates, exam centres and other stakeholders via email, phone, social media and in person
4. Maintain and develop excellent relationships with all our exam delivery partners and key stakeholders
5. Maintain candidate and delivery partner databases, ensuring records are up to date and processing relevant payments and paperwork
6. Prepare, pack and ship time-critical exam materials and documentation across the UK and around the world
7. Support with the coordination of our invigilators, invigilating as required
About you
8. Experience of working in an office administration role, ideally within exams or assessments
9. Able to provide excellent customer service to stakeholders at all levels
10. Effective written and verbal communication skills
11. Able to safeguard confidential information and handle sensitive information appropriately
12. Able to use general office software and technology and systems
13. Confident in building and developing relationships with a range of internal and external stakeholders
14. Highly organised, with the ability to prioritise workload and work to deadlines
15. Comfortable working in a fast-paced team environment
For further information about the role, please view the .
Benefits
The basics
16. 27 days holiday plus bank holidays
17. group personal pension plan with 7% employer contribution
18. interest-free season ticket loan
19. hybrid working (a minimum of 6 days per month in the office)
Health and wellbeing
20. employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
21. occupational health team – includes employment and work-related health assessments, health checks and workstation assessments
22. cycle to work scheme
23. corporate eye care scheme with Optical Express.
Plus
24. professional training and development opportunities
25. staff discounts platform – including discounts on cinema tickets and a range of high street brands summer and Christmas staff days.
Please submit your CV and cover letter outlining how you meet the job description. Please note that applications submitted without a cover letter will not be shortlisted. If you have any queries about the application process or the role, please email.
Closing date: Friday 26 April 2024
Interview date: TBC
Early applications are advised as the vacancy may close before the deadline if we receive a high volume of suitable applications.
The RCP positively encourages applications for suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.
The RCP is all about our people - our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. that's why welcoming and having people who represent the 21st century medical workforce and the diverse population of patients we serve is so important to us.