Job Title: Customer Service Representative
Location: Broxburn
Salary: £13 per hour
Job Type: Temporary, full time
About the Role: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team on a temporary basis in Broxburn. This role is perfect for someone who enjoys interacting with customers and providing exceptional service.
Key Responsibilities:
* Handle inbound customer calls
* Respond to customer inquiries via email and phone
* Provide accurate information and resolve customer issues promptly
* Maintain and update customer records in the CRM system
* Assist with processing orders and managing customer accounts
* Collaborate with team members to ensure customer satisfaction
Requirements:
* Previous experience in a customer service role preferred
* Excellent communication and interpersonal skills
* Ability to handle difficult situations with tact and professionalism
* Strong organizational skills and attention to detail
* Proficiency in using CRM systems and Microsoft Office
* Ability to work independently and as part of a team
Benefits:
* Opportunity to gain valuable experience in a dynamic environment
* Supportive team and positive work culture
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age