Customer Retention Manager
Hours Monday Friday
Salary - Up to £32,000 per annum
Location - Northampton
Were working with a fast-growing, international organisation to find a Customer Retention Manager who thrives on building relationships, solving problems, and keeping customers coming back for more.
Youll take ownership of high-value customer accounts, ensuring they stay engaged, satisfied, and loyal. From analysing performance data to supporting key meetings, youll play a central role in delivering a best-in-class customer experience.
What Youll Be Doing
* Build strong relationships with key B2B clients
* Monitor customer performance, orders, and KPIs
* Prepare reports, insights, and meeting materials
* Support contract renewals and customer communications
* Work closely with sales, operations, and supply chain teams
* Proactively resolve issues and improve customer satisfaction
What Were Looking For
1. Experience in customer service, retention, or account management (B2B preferred)
2. Strong analytical mindset with attention to detail
3. Confident communicator who enjoys client interaction
4. Highly organised with the ability to manage multiple priorities
5. Comfortable using CRM systems and reporting tools
6. A proactive,...