Job Description
Positive Employment is currently recruiting for a Housing Systems Officer for our client a government organisation in Rugby, Warwickshire.
This role is a temporary contract initially for 2 months with the possibility to extend. Hybrid working, once a week on site. Potential for Temp to Perm.
Duties and Responsibilities but not limited to:
* Completion of annual statutory reports pulled from Cx such as LADR & LAHs and checking the data within these reports.
* Manage upgrades – through test and moving into live system, feeding back & resolving issues as they arise.
* Deciding when a support call needs to be logged, logging it, comfortable in having discussions with Civica support desk & internal colleagues & moving forward to resolving the issue.
* Setting up & deleting new users & restricting permissions etc.
* Liaison with finance colleagues to make sure payments go on to accounts.
* Dealing with Cx queries from users & abilities to fix some things.
* Working on interfaces with different systems where data needs to pass between.
* Willingness to attend Cx events such as PEG & interaction with other users on the User Group to represent the organisation's interests.
Personal Requirements:
* Someone who understands Civica Cx for Housing (as opposed to other Civica products or Cx for different specialities).
* Ability to build reports from Cx.
* Ability to launch new features and modules such as SMS messaging and tenant portal.
* Ability to continue developing the data on Cx such as adding leaseholders.
* Ability to manage year end processes on Cx – rent increases, changes to direct debits, exchanging data with the Benefits IT system.
Working Hours: 37hrs / 9:00am - 17:00pm / Monday - Friday
Pay: £19.76 per hour (Rate Negotiable)
Please note this role is within the scope of IR35.