About Us
We're a dedicated care provider with a passion for supporting people to live fulfilling lives. Behind the scenes, our office team plays a vital role in keeping everything running smoothly - from coordinating care to maintaining accurate records. Now, we're looking for a
proactive, caring, and organised Care Administrator
to join our team.
The Role
As a Care Administrator, you'll be the heart of our office operations - ensuring the smooth day-to-day running of the service while offering a warm, professional welcome to colleagues, service users, and their families.
This is not just an office role: it's about providing reassurance, empathy, and clarity at moments that matter. Whether you're answering a call from a family member, arranging care schedules, or supporting your colleagues, your compassion and attention to detail will make a real difference.
The role also includes taking part in our
shared on-call rota (around 7 times per month)
. This is divided fairly across the team, with full training and support provided.
Key Responsibilities
* Managing the day-to-day running of the office in a calm, organised manner.
* Acting as a first point of contact for service users and families, showing empathy, professionalism, and patience.
* Handling calls and correspondence with courtesy, ensuring queries are managed effectively.
* Maintaining accurate records, databases, and files with strict attention to confidentiality.
* Preparing reports, documents, and assessments as needed.
* Coordinating schedules, meetings, and appointments to keep the service running smoothly.
* Providing flexible admin support to colleagues across the organisation.
What We're Looking For
* Essential
: Previous administrative/office experience.
* Confident IT skills (Word, Excel).
* Strong organisational skills, with the ability to manage multiple priorities.
* Excellent attention to detail and accuracy in record keeping.
* A warm, approachable manner with
the ability to communicate sensitively
with service users and their families.
* Strong written and verbal communication skills.
* Discretion and professionalism when handling confidential information.
* A resilient, proactive, and team-focused approach.
Why Join Us?
* Be part of a supportive, values-driven team that truly cares.
* Develop your skills in a busy but rewarding sector where no two days are the same.
* Fairly shared on-call duties with full training and ongoing support.
* The chance to make a genuine difference to people's lives – not just in care, but in the reassurance and support you give behind the scenes.
If you're an organised, compassionate individual who thrives in a role where care and attention matter, we'd love to hear from you.
Apply today and help us keep care running smoothly.