Summary Of The Role & Who We're Looking For
Working in the world of care, we're dedicated to collaborating with our customers to provide care home products, consumables and furniture.
The National Account Manager is responsible for driving strategic growth across Blueleaf’s key national customers. This role focuses on developing long‑term partnerships, expanding revenue opportunities, and ensuring exceptional service delivery across multiple sites and regions. The ideal candidate combines commercial acumen with strong relationship‑building skills and a deep understanding of Blueleaf’s product and service offering.
About Blueleaf
At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents - always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'.
With over 30-years’ experience in the care home sector and occupying a large portion of this market, Blueleaf is continually looking at ways to expand and grow by seeking new opportunities, and to use its experience and expertise to help care homes deliver outstanding care for their residents.
Blueleaf is an equal opportunities employer.
Main Responsibilities
Account Management & Growth
* Own and manage a portfolio of national accounts, ensuring retention, satisfaction, and year‑on‑year growth.
* Develop strategic account plans aligned with customer needs and Blueleaf’s commercial objectives.
* Identify upsell and cross‑sell opportunities across product categories and service lines.
* Lead contract renewals, pricing discussions, and long‑term commercial negotiations.
Customer Relationship Leadership
* Build strong, trusted relationships with senior stakeholders across customer organisations.
* Act as the primary point of contact for escalations, service issues, and strategic discussions.
* Conduct regular business reviews, performance reporting, and forward‑planning sessions.
Operational & Cross‑Functional Collaboration
* Work closely with internal teams—including supply chain, customer service, operations, and finance—to ensure seamless delivery and service excellence.
* Support implementation of new accounts, product transitions, and service improvements.
* Monitor KPIs, service levels, and compliance requirements across all customer sites.
Market & Product Expertise
* Maintain a strong understanding of Blueleaf’s product portfolio, industry trends, and competitor landscape.
* Provide insights to customers on best practices, innovations, and cost‑saving opportunities.
* Collaborate with product and marketing teams to support customer‑specific initiatives.
Reporting & Performance Management
* Deliver accurate forecasting, pipeline management, and account reporting.
* Track performance against commercial targets and proactively address risks or gaps.
* Prepare presentations, proposals, and strategic documents for internal and customer meetings.
Skills & Experience
* Proven experience managing large or national accounts, ideally within a similar sector.
* Strong commercial negotiation and contract management skills.
* Excellent communication, presentation, and stakeholder‑management abilities.
* Ability to analyse data, identify trends, and translate insights into action.
* Highly organised, proactive, and comfortable working autonomously.
* Customer‑centric mindset with a commitment to service excellence.
* Strategic thinker with a hands‑on, solutions‑focused approach.
* Confident, resilient, and able to influence at all levels.
What will we offer?
We will offer a competitive salary, 36 days holiday inclusive of bank and public holidays. You will be eligible for inclusion in a discretionary bonus scheme and a number of welfare benefits, such as auto‑enrolment into our pension scheme, Death in Service benefit, access to our Medicash scheme that provides cash back towards everyday healthcare bills and a wide range of other wellbeing benefits including access to an employee assistance program.
Location
You would remotely and would be required to travel to one of our offices in either Crawley or Wakefield as and when required.
Next Steps
Apply now!
By applying for this role you give us consent to process your personal data for recruitment purposes only. A copy of our data privacy notice is available on the following link. Blueleaf Ltd - Data Privacy Notice
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