Job overview
We are currently recruiting a proactive Business Co-Ordinator to join our Regional Learning & Improvement Networks team. In this role, you will contribute to establishing and maintaining learning networks that foster knowledge sharing and drive improvements across Elective, UEC and Mental Health Care Services.
As a Business Co-Ordinator, you will be an integral part of a dynamic team, overseeing the coordination of all business management and operational activities related to the Regional Learning & Improvement Networks programme.
You will have experience in project management and supporting change initiatives. You should be skilled at analysing and interpreting information, anticipating and assessing potential issues, and recommending effective solutions.
Strong communication skills are vital, especially the ability to convey complex information persuasively and influence stakeholders. You should be adept at building and nurturing key relationships. Experience in planning and managing both virtual and in-person events is also required.
You will be expected to work on-site at least two days per week and be available to start within four weeks of receiving a conditional offer, if selected. Please note that this vacancy may close early if we reach our application limit, so we encourage you to submit your application as soon as possible.
Main duties of the job
You will support the improvement manager to ensure that the portfolio of tasks and projects is planned, managed, and delivered effectively. Additionally, you will be responsible for managing all purchase orders, invoicing, and coordinating with NHSE financial management systems, venue booking agents, and booking portals. You will also develop and manage all stakeholder communications. Supporting the improvement manager, you will assist in planning up to six face-to-face and six virtual events per year, including booking and managing venues, setting up webinars, coordinating agendas, managing booking portals, and handling all related communications. On the day of each event, you will ensure attendance to support coordination and management. You will also be responsible for the day-to-day oversight and management of a digital platform for clinicians and operational teams to collaborate on solutions to shared challenges
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We are working in partnership with East of England Learning & Improvement Networks who are part of the NHSE Clinical & Operational Excellence Programme which was established in September 2024.
The Networks have been designed for operational and clinical leaders working in Elective Care, Urgent and Emergency Care and Mental Health and incorporate those working in primary and community care and the ambulance service.
The LINs provide an enabling infrastructure that facilitates collaboration and the sharing of best practice between peers using an improvement approach. The primary aim of the Networks is to support and accelerate those improvement initiatives that are producing demonstrable improvement in patient flow. Key activities include online networks, face-to-face learning events, and the integration of data-driven insights using comparative data for improvement.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Essential criteria
* Educated to degree level in business management or equivalent level of experience of working at a similar level in the NHS
* Project management qualification
* Significant experience in project management and supporting change management processes
* Event planning and management experience
Skills
Essential criteria
* Clear communicator with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
* Evidence of success in effective project and programme management
* Evidence of success in effective project and programme management.
* Skills for communication on complex matters and difficult situations, requiring persuasion and influence
* Skills for nurturing key relationships and maintaining networks
* Ability to analyse and interpret information, pre-empt and evaluate issues, and recommend and appropriate course of action to address the issues
* Problem solving skills and ability to respond to sudden unexpected demands. Strategic thinking – ability to anticipate
* Attention to detail combined with the ability to extract key messages from complex analysis.
Knowledge
Essential criteria
* Specialist knowledge in a relevant subject to post graduate level
* Experience and understanding of evaluating and measuring the performance of health services.
* Comprehensive knowledge of project management and/or health information systems development.
* Workforce development knowledge and experience.
* Working knowledge of Microsoft Project
* Previous experience in similar role in public sector.
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.