Customer Collaboration Planner
Deliver industry‑leading customer service through strong supply chain partnerships and joint planning. Focus on optimizing product distribution, forecasting, and supplier service levels to ensure cost efficiency and on‑shelf availability. Act as the key link between Supply Chain and Commercial teams to drive process improvements, enhance customer experience, and ensure seamless product flow.
Main Responsibilities
* Align and collaborate with Grocery Supply Analysts to manage volume phasing, ensuring customer demand matches phased forecast plans.
* Monitor order fulfilment visibility, track customer operational performance, and communicate impacts in collaboration with CS&L Analysts.
* Lead customer planning for new products, seasonal and promotional activities; proactively manage constraints and improve forecast accuracy.
* Conduct daily/weekly forecast analysis, track consumption versus forecast, identify phasing changes or material shifts, and drive change management within the S&OP process.
* Track customer availability across depots and stores using data tools, replenish stock, identify gaps and maximize sales.
* Lead weekly/monthly forecast reviews with sales teams to assess accuracy and bias, and update short‑ and long‑term forecasts.
* Collaborate with sales channels and customer supply chain teams to optimize forecast accuracy and align demand with intake plans.
* Synchronize forecast and orders to ensure alignment with phasing plans, manage seasonal commitments, track performance and minimize residual stock.
* Monitor waste targets, run‑in/run‑out processes, and optimize residual materials alongside forecasts.
* Build strong relationships across customer organizations to enable effective supply, delivery, and execution.
* Develop and implement collaborative supply plans with priority customers to drive service and on‑shelf performance, measured by the Customer Advantage Survey.
Qualifications
* Minimum five (5) years of UK experience in sales, customer logistics, or supply chain roles.
* Strong planning expertise and on‑site experience with construction processes and project lifecycles (preferred).
* Highly organized, with strong analytical and data‑driven decision‑making skills.
* Excellent influencing and relationship‑building skills across customer organisations.
* Strong understanding of the value chain and how it drives business performance.
* Fluency in English (essential).
* Bachelor’s or Master’s degree in a relevant field (preferred).
Diversity Statement
FBC UK is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe our talent makes our work environment multicultural, innovative and highly rewarding.
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